Azaryih Watkins
Newport News,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Popeyes
03.2022 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Established team priorities, maintained schedules and monitored performance for team of 10 or more.
Cleaner Helper
Squeaky Clean Cleaning Services
06.2020 - 08.2024
- Maintained healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
GED -
Woodside High School
Newport News, VA04.2022
Skills
- Customer Service
- Team Leadership
- Positive Attitude
- Reliable and Responsible
- Procedure Enforcement
- Honest and Dependable
- Hospitality and accommodation
- Issue Resolution
- Cleaning and sanitizing
Certification
- Certified Welder (CW) - American Welding Society.
- Food Protection Manager Certification - ServSafe National Restaurant Association.
- Certified Sous Chef (CSC) - American Culinary Federation (ACF).
Timeline
Cashier Team Lead
Popeyes
03.2022 - 09.2024
Cleaner Helper
Squeaky Clean Cleaning Services
06.2020 - 08.2024
GED -
Woodside High School
- Certified Welder (CW) - American Welding Society.
- Food Protection Manager Certification - ServSafe National Restaurant Association.
- Certified Sous Chef (CSC) - American Culinary Federation (ACF).
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