Azure Jones
Middletown
Summary
Organized and adaptable professional with a solid background in customer service and maintenance. Known for strong relationship-building and attention to detail, ready to leverage expertise to enhance operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service and Dispatch Coordinator
Belfort Furniture
Berryville
06.2026 - Current
- Records of customer requests, work or services performed.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Collaborated with sales team to address customer delivery inquiries.
- Managed scheduling of shipments to optimize delivery routes.
- Communicated with drivers to ensure timely pickups and deliveries.
- Coordinated daily dispatch operations for furniture delivery and logistics.
Cleaning Maintenance
CBM Services Inc.
Winchester
04.2025 - Current
- Performed routine maintenance tasks such as cleaning floors, counters, and shelves in order to keep all areas sanitary.
- Building and maintaining relationships with contracted clients
- storing inventory and maintaining the schedule of building supplies
Customer Service Representative
Sheetz
Middletown
10.2024 - 08.2025
- Assisted customers with inquiries and provided product information.
- Handled cash transactions accurately at the register.
- Maintained cleanliness and organization in work areas.
- Resolved customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Virtual Learning Coach
Stay At Home Mom
Martinsburg
08.2023 - 08.2024
- Coordinated schedules for extracurricular activities and learning sessions.
- Monitored student progress and provided constructive feedback to foster improvement.
- Organized educational resources and materials for easy access during lessons.
- Adapted teaching methods based on individual learning challenges and preferences.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Customer Service Representative
Wawa
Charlottesville
10.2021 - 08.2023
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Library Media Assistant
Albemarle County Public Schools
Charlottesville
10.2019 - 09.2021
- Assisted students in locating resources and materials for research projects.
- Maintained inventory of library materials and organized shelving systems.
- Supported teachers by preparing instructional materials and resources.
- Facilitated technology training sessions for students on library databases.
- Provided reference assistance to patrons using various information sources.
- Compiled lists of recommended reading material for various age groups.
Medical Assistant and Bookstore Associate
University of Virginia
Charlottesville
05.2019 - 10.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Supported healthcare providers during patient examinations and procedures, enhancing patient care experience.
- Collected and documented patient medical histories accurately.
- Facilitated communication between patients and medical staff to ensure clear understanding and timely information exchange.
- Bookstore Customer Service included Checking out patrons' college materials and answering questions on locating those materials
Education
Certificate -expired January 2021 - Clinical Medical Assistant
Laurel Ridge Community College
Middletown, VA12-2018
Skills
- Customer service
- Conflict resolution
- Inventory management
- Safety procedures
- Cleaning procedures
- Technology integration
- Customer relationship management
- Dispatch coordination
- Communication skills
- Time management
- Team collaboration
- Attention to detail
- Problem solving
Timeline
Customer Service and Dispatch Coordinator
Belfort Furniture
06.2026 - Current
Cleaning Maintenance
CBM Services Inc.
04.2025 - Current
Customer Service Representative
Sheetz
10.2024 - 08.2025
Virtual Learning Coach
Stay At Home Mom
08.2023 - 08.2024
Customer Service Representative
Wawa
10.2021 - 08.2023
Library Media Assistant
Albemarle County Public Schools
10.2019 - 09.2021
Medical Assistant and Bookstore Associate
University of Virginia
05.2019 - 10.2019
Certificate -expired January 2021 - Clinical Medical Assistant
Laurel Ridge Community College