Babara Haught
Boston
Summary
Dynamic front desk professional with proven skills in customer relations, multitasking, and effective communication. Committed to enhancing guest experiences through relationship building and streamlined operations.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
Golds Gym Culpeper
Culpeper, VA
03.2025 - Current
- Handled telephone communications professionally, addressing client needs and inquiries effectively.
- Maintained cleanliness and organization of front desk area to promote positive impression.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Cashier, Front End Manager Fill In, Weekend Manage
Safeway Culpeper
Culpeper, VA
03.2023 - 09.2024
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented promotional displays to boost sales of featured products during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
High School Diploma -
Culpeper High Chool
Cullpeper06-1977
Skills
- Customer relations
- Relationship building
- Multitasking Abilities
- Analytical
- Typing
- Computer skills
- Written communication
- Communication
- Teamwork and collaboration
- Organization
- Flexible and adaptable
- Excellent communication
Timeline
Front Desk Assistant
Golds Gym Culpeper
03.2025 - Current
Cashier, Front End Manager Fill In, Weekend Manage
Safeway Culpeper
03.2023 - 09.2024
High School Diploma -
Culpeper High Chool