Bacu Robinson
Suffolk
Summary
Adept at fostering team collaboration and leadership, I significantly increased client retention rates at The Painter Inc by proactively resolving issues. My expertise in operations management and a commitment to customer satisfaction have been pivotal in securing new business opportunities and enhancing service quality, showcasing my ability to lead with a positive attitude and drive results.
Results-driven service management professional with proven ability to drive operational success and foster client relationships. Known for collaborative approach and results-oriented mindset. Skilled in strategic planning and team leadership, consistently adapting to changing business needs and ensuring reliable service delivery.
Professional service manager skilled in optimizing operations, fostering team collaboration, and driving impactful results. Demonstrates strong leadership, problem-solving capabilities, and adaptability to changing needs. Expertise includes strategic planning, customer service excellence, and process improvement. Known for reliability, efficiency, and results-oriented mindset.
Overview
12
12
years of professional experience
Work History
Senior Service Manager
The Painter Inc
03.2022 - 02.2025
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
- Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
- Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
- Streamlined workflow processes to increase overall operational efficiency and reduce costs.
Painter/ Drywall/plaster Finisher& Plaster Finisher
Servicemasterv of the Southside
12.2019 - 03.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Prepared site for upcoming construction projects.
Painter/Drywall/plaster Finisher
Coastal Remodeling
02.2013 - 12.2019
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
Education
Diploma - Math Science And Technology
John Bartram High
Philadelphia, PA06.2000
Skills
- Customer satisfaction
- Operations management
- Incident management
- Sales support
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking and organization
- Goal oriented
- Critical thinking
- Trustworthy and honest
- Crew leadership
- Verbal and written communication
- Employee training and development
Timeline
Senior Service Manager
The Painter Inc
03.2022 - 02.2025
Painter/ Drywall/plaster Finisher& Plaster Finisher
Servicemasterv of the Southside
12.2019 - 03.2022
Painter/Drywall/plaster Finisher
Coastal Remodeling
02.2013 - 12.2019
Diploma - Math Science And Technology
John Bartram High
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