Baharah Kheyrani
Stafford
Summary
Results-driven Service Advisor with expertise in client relationship management, service operations, and inventory oversight. Proven ability to enhance customer satisfaction through effective communication and technical coordination.
Overview
6
6
years of professional experience
Work History
Service Advisor
Cartier
McLean
05.2022 - Current
- Manage end-to-end service operations, overseeing luxury timepiece and jewelry repairs from intake through completion.
- Serve as the primary point of contact for clients, independently handling inquiries, service recommendations, and follow-ups.
- Coordinate with technical workshops to ensure accuracy, quality, and adherence to brand standards.
- Maintain service inventory, track repairs, and perform bookkeeping related to service transactions.
- Maintained detailed records of service requests and client interactions.
- Coordinated service appointments and managed client schedules effectively.
- Educated clients on product features and care instructions thoroughly.
- Resolved customer complaints in an efficient and courteous manner.
Medical Interpreter
Liberty Language Services
Fairfax
01.2020 - 05.2022
- Facilitated communication between patients and healthcare providers in diverse medical settings.
- Translated medical terminology accurately during patient consultations and treatment sessions.
- Collaborated with healthcare teams to ensure clear understanding of patient needs.
- Conducted training sessions for new interpreters on best practices and language skills.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Interpreted complex medical terminology accurately between languages.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Facilitated communication between medical staff and patients with limited English proficiency.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
Education
Associate of Science -
Northern Virginia Community College
Annandale, VASkills
- Service operations
- Client relationship management
- Inventory management
- Technical coordination
- Product knowledge
- Customer service
- Cross-cultural communication
- Multilingual interpretation
Timeline
Service Advisor
Cartier
05.2022 - Current
Medical Interpreter
Liberty Language Services
01.2020 - 05.2022
Associate of Science -
Northern Virginia Community College