Bailey Workman
Midlothian
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier team lead
Academy
Midlothian
06.2025 - Current
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and customer interaction skills.
- Resolved customer complaints promptly to enhance shopping experience at the store.
- Collaborated with management to implement new policies for improved efficiency.
- Monitored register performance and provided feedback for continuous improvement efforts.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
General Manager
Little Caesars Pizza
Seneca
10.2022 - 10.2024
- Managed daily operations to ensure smooth store functionality.
- Oversaw staff recruitment, training, and performance evaluations.
- Implemented inventory control measures to minimize waste and improve efficiency.
- Ensured compliance with health and safety regulations in food preparation areas.
- Fostered a positive work environment through effective team communication and support.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Electronics/Customer Service
Walmart
Seneca
03.2021 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Education
High school diploma or GED -
Walhalla High School
Walhalla, ScSkills
- Team leadership
- Customer service
- Policy implementation
- Staff training
- Team management
- Problem-solving
- Retail merchandising
- Multitasking and organization
- Punctual and reliable
- Customer engagement
Certification
- ServSafe
- Food Handler Certification
- Driver's License
Personal Information
Authorized To Work: US
Timeline
Cashier team lead
Academy
06.2025 - Current
General Manager
Little Caesars Pizza
10.2022 - 10.2024
Electronics/Customer Service
Walmart
03.2021 - 09.2022
High school diploma or GED -
Walhalla High School