BARBARA D'ALESSIO
Gainesville
Summary
Agile patient-care professional, well-versed in adaptable care and communication with children, including those with Special Needs and their parents. Detail-oriented task execution, and innovative problem solving. Upbeat personality, an active part of a high performing team. Exploring an opportunity to work with children again and contribute to a team focused on helping each child learn and grow.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Northern Virginia Surgical Arts
04.2022 - Current
- Coordinated patient scheduling and follow-up to optimize clinic workflow.
- Streamlined patient intake processes, enhancing efficiency and reducing wait times.
- Developed training materials for new staff to improve onboarding effectiveness.
- Facilitated communication between patients and surgical teams, ensuring clarity of procedures and expectations.
- Collaborated with clinical staff to identify areas for improvement in service delivery and operational workflows.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Responsible for handling record releases for patients needing basic information to those needing extensive records for legal cases associated with accident or injuries.
- Responsible for Payroll, Paid time off, Mileage and proper communication for all 5 offices for clear tracking and efficiency for staff communications.
- On Call for staff and created weekly office assignments for staff so that each office could be run smoothly to support patient care.
- Lead office marketing to local referring offices, fostering good working relationships supporting the common goal of thorough care for mutual patients to make all treatment processing smooth and communication clear and constructive.
- Oversaw inventory management, reducing waste and enhancing procurement processes to support operational needs.
- Mentored administrative staff, fostering skill development and promoting a collaborative work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Responsible for accurate cash logs, petty cash records, ordering and production, collection and deposit reports daily, weekly and monthly.
- Completed bi-weekly payroll for 5-20+ employees.
Pediatric Dental Assistant
Centreville Pediatric Dentistry
08.2021 - 04.2022
- Assisted in providing patient care and comfort during dental procedures.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Managed patient records using digital documentation systems.
- Educated patients and families on oral hygiene practices and treatment plans.
- Streamlined appointment scheduling processes to enhance operational efficiency.
- Oversaw inventory management of dental supplies, ensuring availability for daily operations.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
- Built rapport with young patients by engaging them in age-appropriate conversation during visits to alleviate anxiety or fear surrounding dental appointments.
Pediatric Dental Assistant
Britto Pediatric Dentistry
06.2021 - 07.2021
- Collaborated with dentists to develop individualized treatment strategies for pediatric patients.
- Trained new staff on office protocols and patient management techniques.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Administrative & Patient Services Coordinator
STONEWALL DENTAL ASSOCIATES
02.2005 - 07.2020
- Managed high-volume scheduling, calendars, and records for a busy office, ensuring smooth daily operations
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Served as primary point of contact for families via phone, email, and in person
- Responsible for monthly patient reports and communications. This required one on one conversations personalized for each person.
- Managed insurance verification processes, ensuring accurate and timely coverage for patients.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Pediatric Support Specialist (Dental Setting)
Stonewall Dental Associates
10.2004 - 07.2020
- Fully competent in dental x-rays, dental mold creation, routine cleaning execution, room preparation, tool sterilization and selection, procedure assistance, and other advanced dental techniques. Also oriented new staff members in these techniques.
- Coordinated individualized care plans for children with special needs, ensuring consistent support and positive experiences
- Built strong relationships with families, improving retention and engagement
- Educated children and families using clear, age-appropriate communication
- Supported children through stressful situations with patience and reassurance
Education
Associate of Applied Science - Cosmetology
Honolulu Community College
Honolulu, HI05-2000
Skills
- Empathetic Patient Partner
- Innovative Problem Solver
- Microsoft Office Expert
- Technologically Intuitive
- Detail-oriented
- Passionate Special Needs Advocate
- Exceptional Communication Skills
- Member of High Performing Teams
- Comfortable Multitasker
- Office administration
- Attention to detail
- Customer service
- Organizational skills
- Relationship building
- Patient records management
- Creative problem solving
- Documentation
- Filing and recordkeeping
Certification
- Radiograph Certification – 2004-11
- CPR Certified Renewed – 2019-03
- OSHA Certified – 2020-01
Timeline
Patient Coordinator
Northern Virginia Surgical Arts
04.2022 - Current
Pediatric Dental Assistant
Centreville Pediatric Dentistry
08.2021 - 04.2022
Pediatric Dental Assistant
Britto Pediatric Dentistry
06.2021 - 07.2021
Administrative & Patient Services Coordinator
STONEWALL DENTAL ASSOCIATES
02.2005 - 07.2020
Pediatric Support Specialist (Dental Setting)
Stonewall Dental Associates
10.2004 - 07.2020
Associate of Applied Science - Cosmetology
Honolulu Community College
Bronze Award- Girl Scouts of America, Silver Award- Girl Scouts of America, Gold Award- Girl Scouts
Each award earned was an opportunity for me to organize a team of peers and direct an event to help others on the team and those in the community. It was an amazing experience to work towards a common goal which required teamwork, receiving constructive criticism, attention to detail and clear communication. This allowed for each to be well received and any issues that arise to be adapted to keep the event on track and for those participating to have a good time, learn and have the take-away to they themselves want to work towards the same opportunities to receive these awards. I learned so much about myself, leading a team, delegating and the joy of seeing other Girl Scouts and younger kids participating to help others.