Barbara Jackson
Chesterfield
Summary
Dynamic and results-driven manager with extensive experience at Goodwill Of Central And Coastal Virginia. Proven track record in enhancing customer satisfaction and leading teams to exceed goals. Skilled in staff development and time management, fostering a productive environment while resolving disputes efficiently. Committed to delivering high-quality service and operational excellence.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
22
22
years of professional experience
Work History
Manager
Goodwill Of Central And Coastal Virginia
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Supervisor
CVS/caremark
05.2019 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Store Manager
Variety Wholesalers
06.2014 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Big Lots
10.2003 - 03.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree - Funeral Services
JTCC
Chester, VAMedical Assistant
Bryant Stratton
Richmond, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Policy implementation
- Performance evaluations
Timeline
Manager
Goodwill Of Central And Coastal Virginia
08.2023 - Current
Shift Supervisor
CVS/caremark
05.2019 - 06.2023
Store Manager
Variety Wholesalers
06.2014 - 03.2019
Store Manager
Big Lots
10.2003 - 03.2014
No Degree - Funeral Services
JTCC
Medical Assistant
Bryant Stratton
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