Barbara Rackette
Fort Belvoir
Summary
Proactive and energetic leader with excellent customer relations skills. Resourceful and efficient time manager.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Manager
Defense Logistics Agency HQC
10.2023 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Serv-Safe Certification dated 03/02/2023
Concierge
IBM, DC
10.2022 - 10.2023
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Assistant Manager
Quantum Park
01.2020 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Lead Cashier
Quantum Park (Verizon)
11.2009 - 01.2020
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Balanced cashier drawers and made daily deposits and ordered change from the bank.
- Maintained inventory weekly and did some ordering of product.
Education
Study Program -
WT Woodson High School
Fairfax, VA06.1977
Skills
- Retail sales and providing guests with positive experiences in the marketplace
- Set up and delivery of catering events
- Financial: Daily Sales Reporting from ADM to MyFinance
- Inventory and Ordering through MyOrders
- Ordering from vendors such as Nassau Candy, Coca-Cola, Pepsi and Sysco
- Weekly inventory, as well as updating inventory, with new products and pricing
Accomplishments
- Graduate of the Compass AMP Program (Accelerated Managers Training Program) (2020-01 -2020-03)
Hobbies and Interests
Volunteer for Food Rescue Heroes., Volunteer for various ministries at Trinity Episcopal Church, Manassas, VA., Baking, Gardening and Fitness.
Certification
- ServSafe for Managers/Chefs 2023- Present
Timeline
Retail Manager
Defense Logistics Agency HQC
10.2023 - Current
Concierge
IBM, DC
10.2022 - 10.2023
Assistant Manager
Quantum Park
01.2020 - 10.2023
Lead Cashier
Quantum Park (Verizon)
11.2009 - 01.2020
Study Program -
WT Woodson High School
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