Barbara Stone
Rixeyville
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Front End Lead
BJ's Wholesale
Gainesville, VA
09.2024 - Current
- Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Supervisor
Harbor Freight Tools
Warrenton, VA
12.2020 - 07.2024
- Delegated tasks effectively among team members based on individual strengths
- Resolved customer complaints efficiently and professionally
- Maintained thorough knowledge of company products, services, pricing structures, and market trends
- Conducted regular performance evaluations for team members
- Coordinated merchandise replenishment and merchandise flow from stock room to sales floor
- Set goals for team and tracked progress regularly through weekly meetings or reports
- Provided coaching and guidance to improve individual performance
- Assisted in recruitment, hiring, and orientation of new sales staff members
- Coordinated with other departments to ensure smooth workflow
- Liaised between sales manager and sales team to communicate important and relevant information
- Fostered positive work environment to motivate sales team
- Managed sales team and ensured achievement of sales targets
- Handled opening and closing procedures to support senior managers
- Monitored loss prevention techniques to reduce shrinkage
- Organized training sessions on new products, services, or selling techniques
- Recruited and trained new employees and constructed sales teams
- Improved store results continuously using successful sales and production team collaborations
- Maintained knowledge of current company policies, sales and marketing programs and merchandizing initiatives through regular team meetings
- Developed and implemented effective sales strategies
- Coordinated moves, oversaw merchandising and constructed displays to create presentable and attractive sales floor
- Provided staff with assistance in performing difficult and complicated duties
- Assessed growth potential and worked closely with team members to cultivate skills set
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues
- Mentored team members to overcome selling obstacles
Team Leader
Chick-fi-la
Warrenton, VA
09.2020 - 12.2020
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Monitored team operations and workflow during busy periods, making adjustments to improve pace
- Coached new employees struggling with specific tasks
- Resolved conflicts between team members professionally and efficiently
- Fostered positive work environment to encourage productivity
- Reported on team performance to upper management regularly
- Loaded, unloaded, moved and transferred merchandise throughout store
- Managed team members and delegated tasks effectively
- Set clear expectations for team members regarding their responsibilities
- Collaborated with other team leaders to achieve company goals
- Modeled exemplary behavior and standards to inspire staff members
- Escalated safety and quality issues to initiate remedial action
- Maintained accurate records of completed tasks and projects
- Provided regular feedback to team members on their performance
- Carried out supervisory activities as outlined in organizational policies
- Recognized outstanding contributions from individual team members
- Trained new employees and provided ongoing support
- Implemented strategies to improve overall team efficiency
- Ensured all team members adhered to company policies and procedures
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs
Server
Applebee's Bar & Grill
Warrenton, VA
05.2019 - 01.2020
- Kept food service and preparation areas clean and neat
- Memorized menu additions, changes and limited offerings
- Reconciled cash tills from dining sales as part of closing duties
- Restocked service stations to maximize availability
Server
Denny's
Winchester, VA
10.2018 - 05.2019
- Restocked service stations to maximize availability
- Explained details for new menu items and daily specials
- Assigned and arranged tables for large groups
- Entered orders into computer system to coordinate with kitchen staff
Set Manager
The Noerr Programs
Winchester, VA
10.2013 - 01.2016
- Accepted and processed customer payments in cash, credit cards, and checks, checking for validity
- Acknowledged customer issues, and resolved their problems quickly, and efficiently
- Assisted clients in understanding their available options and helped them select the right service for their needs
- Collaborated with colleagues to discuss market information and strategies
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations, and capabilities
- Greeted customers and offered them assistance where possible
Administrative Assistant
Save - on - Pest Control
Winchester, VA
06.2000 - 03.2005
- Updated databases and spreadsheets regularly to track progress
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Directed calls based on query type to streamline support
- Answered customer questions about available products and services
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Entered information onto digital systems to maintain data quality and accuracy
- Received and distributed incoming mail and digital correspondence
- Maintained inventory of office supplies and placed orders
- Managed daily office operations and maintained organized workspace
- Ordered and distributed office supplies while adhering to fixed office budget
Education
High School Diploma -
Sherando High School
Stephens City, VA06-1999
Skills
- Customer service
- Client communication
- Cash register operation
- React proficiency
- Staff supervision
- Credit returns processing
- Problem-solving skills
- Time management
- Listening skills
- Relationship building and management
- Training and mentoring
- Goals and performance
- Team building
Timeline
Front End Lead
BJ's Wholesale
09.2024 - Current
Sales Supervisor
Harbor Freight Tools
12.2020 - 07.2024
Team Leader
Chick-fi-la
09.2020 - 12.2020
Server
Applebee's Bar & Grill
05.2019 - 01.2020
Server
Denny's
10.2018 - 05.2019
Set Manager
The Noerr Programs
10.2013 - 01.2016
Administrative Assistant
Save - on - Pest Control
06.2000 - 03.2005
High School Diploma -
Sherando High School
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