Barry Casteel
Roanoke
Summary
Results-driven Inside Sales Representative with a strong track record in developing customer relationships and enhancing sales strategies. Expertise in time management, product knowledge, and effective communication, contributing to increased customer satisfaction and sales performance.
Overview
13
13
years of professional experience
Work History
Receiving Lead
Wurth Wood Group
Roanoke
04.2013 - Current
- Managed documentation for incoming shipments and maintained organized records.
- Assisted with training new employees on best practices related to material handling processes.
- Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
- Received, inspected and recorded incoming shipments of raw materials, components and finished products.
- Investigated causes of overages or shortages in deliveries and took corrective action to resolve issues quickly.
Inside Sales Representative
Wurth Wood Group
Roanoke
04.2013 - Current
- Developed strong customer relationships through consistent follow-up and support.
- Collaborated with team members to enhance sales processes and strategies.
- Trained new sales staff on company products and systems for increased efficiency.
- Prepared customized quotes and proposals to meet individual customer needs.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
Education
High School Diploma -
Northside High
Roanoke, VA06-1984
Skills
- Customer relationship management
- Quote preparation
- Product knowledge
- Outbound calling
- Time management
- Attention to detail
- Documentation management
- Loading and unloading
- Receiving procedures
- Safety and compliance
Accomplishments
- Employee of the Year 2016 & 2018
Timeline
Receiving Lead
Wurth Wood Group
04.2013 - Current
Inside Sales Representative
Wurth Wood Group
04.2013 - Current
High School Diploma -
Northside High