Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Barry Gilliland

Arlington,VA

Summary

Certified General Manager with expertise in leading operations for Choice, Hilton, and IHG Hotels. Proven track record in hotel financial management as a Major Hotel Controller for Marriott and Radisson brands. Experienced in successful upscale hotel openings, including Westin Riverwalk San Antonio and Kingston Plantation Myrtle Beach. Strong leadership skills with a focus on enhancing guest satisfaction and operational efficiency.

Overview

33
33
years of professional experience
1
1
Certification

Work History

General Manager, Arlington Court Suites Hotel

SUNBURST HOSPITALITY CORPORATION
01.2008 - Current
  • Direct operations and sales for all-suites hotel with 187 units.
  • Consistently achieve annual increases in sales, profitability, and guest satisfaction scores.
  • Maintain house profit consistently above 50 percent.
  • Rank among top 10 percent in brand Medallia scores.
  • Received GM of the Year award, Hotel of the Year recognition, and Most Profitable Hotel distinction for 2024.
  • Oversee 4,900 square feet of meeting space to optimize event potential.

General Manager

BEST WESTERN GREGORY HOTEL
03.2012 - 11.2014
  • Managed hotel operations and sales in NYC, consistently enhancing sales, house profit, and guest satisfaction by at least five percent annually.

General Manager

COMFORT INN AND CONFERENCE CENTER
03.2008 - 03.2012
  • Spearheaded operations and sales for leading property, resulting in six percent sales growth in 2010.
  • Drove a twenty-six percent increase in house profit through targeted strategies.
  • Enhanced guest satisfaction scores by four percent year-over-year.
  • Effectively managed 162 units with 3,100 square feet of meeting space.
  • Achieved three AAA Diamonds rating for superior quality service.

Vice President

COASTAL HOTEL LIQUIDATORS
08.2007 - 03.2008
  • Developed strategic partnerships to enhance operational efficiency and expand market reach.
  • Oversaw budget allocation and cost management to maximize profitability across multiple departments.
  • Implemented comprehensive training programs to elevate staff performance and services.

Hilton Garden Inn – Athens, General Manger

MOTEL ENTERPRISES
09.2006 - 08.2007
  • Directed comprehensive hotel operations for Holiday Inn and Hilton Garden Inn properties.
  • Realized substantial growth in guest satisfaction and quality inspection scores since September 2006.
  • Positioned hotels consistently among top performers regionally and nationally.
  • Managed 185 units with 3,000 square feet of meeting space, ensuring optimal functionality.
  • Focused on achieving Hilton awards by maintaining high service standards.
  • Enhanced financial results through strategic oversight of property management.
  • Recognized for excellence with ongoing accolades within the industry.

General Manager

Holiday Inn – Athens, General Manager
02.2006 - 02.2007
  • Oversaw all hotel operations and property management for 306 units.
  • Increased guest satisfaction scores and financial performance in 2006.
  • Secured Quality Excellence Award for two consecutive years, 2006 and 2007.
  • Managed 12,000 sq. ft. of meeting space to optimize events and conferences.

Vice President

COASTAL HOTEL LIQUIDATORS
09.2005 - 02.2006

General Manager

MERRILL TRUST COMMUNITIES & RESORTS
03.2005 - 09.2005
  • Coordinated management of 300 units across 17,000 square feet of meeting space.
  • Attained three Mobil Stars and three AAA Diamonds, reflecting superior service.
  • Directed efforts to maximize capacity and enhance guest experiences.

Property Manager/ Managing Director

HARBAUGH HOTEL MGMT / DRISCOLL HOTELS CORP.
09.2000 - 03.2005
  • Generated $12 million in revenue while managing 307 rooms.
  • Oversaw 18,000 sq. ft. of meeting space for corporate and social gatherings.
  • Achieved 34% house profit by optimizing pricing strategies and controlling costs.
  • Directed four food and beverage outlets to enhance culinary offerings.
  • Leveraged Fidelio and Micros software for streamlined hotel operations.
  • Secured three Mobil Stars and three AAA Diamonds for hospitality excellence.
  • Developed training programs focused on improving guest service standards.
  • Enhanced operational efficiencies through effective resource allocation.

Controller

STARWOOD HOTELS & RESORTS
07.1999 - 08.2000
  • Financial oversight of $26 million in revenues and 473 guest rooms.
  • Helped oversee 19,000 square feet of meeting space for corporate and social events.
  • Helped direct operations of four food and beverage outlets, elevating dining experiences.
  • Realized a 40% house profit through meticulous expense management.
  • Implemented Fidelio, HSI, and SAP systems to enhance operational workflows.
  • Helped to obtain three stars from Mobil and four diamonds from AAA for excellence.

Controller

STORMONT TRICE HOTELS & RESORTS
09.1995 - 07.1999
  • Number of Rooms: 426
  • Revenues: 20M
  • Sq. Ft. of Meeting Space: 16,000

Assistant Controller

STORMONT TRICE HOTELS & RESORTS
05.1994 - 09.1995
  • Operated as Controller while learning the systems and procedures of a new hotel company.
  • Number of Rooms: 405
  • Revenues: 28M
  • Sq. Ft. of Meeting Space: 50,000

Various Postions

RADISSON HOTEL CORPORATION
09.1992 - 04.1994
  • Radisson Plaza Hotel at Town Center – Southfield, MI
  • Radisson Hotel Pontchartrain – Detroit, MI
  • Radisson Plaza Hotel at Town Center – Southfield, MI
  • Radisson Resort at Kingston Plantation — Myrtle Beach, SC

Education

Bachelor of Science - Administrative Management

Clemson University
Clemson, SC

Skills

  • Hotel management expertise
  • Financial proficiency
  • Supportive leadership
  • Team development strategies
  • Software application skills
  • Organizational re-engineering
  • Profit and loss analysis
  • Budgeting and forecasting
  • Associate development
  • Guest satisfaction
  • Business development
  • Computer systems knowledge
  • Time management skills
  • Profit maximization strategies
  • Employee relations management
  • Creative problem solving
  • Business planning and analysis
  • Operational excellence practices
  • Revenue management strategies
  • Leadership and team building
  • Effective communication skills
  • Community engagement initiatives
  • Customer-focused service approach
  • Goal-oriented communication
  • Inclusive management practices

Certification

  • Best Western GM Certification (2012)
  • Choice Hotels GM Certification (2009)
  • Hilton Garden Inn General Manager Certification (2006)
  • Holiday Inn General Manager Certification (2006)

Accomplishments

  • General Manager of the Year 2024
  • Hotel of the Year 2024
  • Most Profitable Hotel 2024

Timeline

General Manager

BEST WESTERN GREGORY HOTEL
03.2012 - 11.2014

General Manager

COMFORT INN AND CONFERENCE CENTER
03.2008 - 03.2012

General Manager, Arlington Court Suites Hotel

SUNBURST HOSPITALITY CORPORATION
01.2008 - Current

Vice President

COASTAL HOTEL LIQUIDATORS
08.2007 - 03.2008

Hilton Garden Inn – Athens, General Manger

MOTEL ENTERPRISES
09.2006 - 08.2007

General Manager

Holiday Inn – Athens, General Manager
02.2006 - 02.2007

Vice President

COASTAL HOTEL LIQUIDATORS
09.2005 - 02.2006

General Manager

MERRILL TRUST COMMUNITIES & RESORTS
03.2005 - 09.2005

Property Manager/ Managing Director

HARBAUGH HOTEL MGMT / DRISCOLL HOTELS CORP.
09.2000 - 03.2005

Controller

STARWOOD HOTELS & RESORTS
07.1999 - 08.2000

Controller

STORMONT TRICE HOTELS & RESORTS
09.1995 - 07.1999

Assistant Controller

STORMONT TRICE HOTELS & RESORTS
05.1994 - 09.1995

Various Postions

RADISSON HOTEL CORPORATION
09.1992 - 04.1994

Bachelor of Science - Administrative Management

Clemson University

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