Barry L Douglas Jr

· Aided patient who was not able to do full treatment or personal care for themselves.

· Administered Medication following strict orders per Drs while noting any changes in health.

· Maintained daily cooking meals, handling laundry, cleaning, running errands, buying groceries.

· Transported patients to appointments and extracurricular activities

• Responsible for making outreach calls to members who are eligible for our programs.
• Manages the inbound call activity in a queue
• Provides an initial review of tasks and other administrative type activities that support the unit
• Navigates the computer systems while communicating on the phone with members

• Managed and separated financial accounts on behalf of a beneficiary.
• Maintained beneficiary funds in reasonable, safe investments while protecting them from any creditors and any loss.
• Ensured beneficiary needs are met daily and records are kept confidential and used when needed.
• Maintained positive balance in accounts while making sure financial statements/ bills were taken care of in a timely order.
• Completed and turned in any and all requested forms/documents as needed by the Veterans Affairs branch upon request and in a timely manner.

• Operated telephone system properly and uses appropriate techniques to place, transfer and receive telephone calls.
• Communicated with clarity and courtesy on telephone, in person and in written communication.
• Operated computer database using two patient identifiers to look-up patients accounts, generate telephone encounters, update registration information, verify insurance and complete other computer operations as necessary.
• Worked closely with Drs., Nurse Practitioners and nursing staff to triage patients.
• Kept confidential information and complied with HIPAA regulations.
• Played an active role in training new employees who are members of the care team and patient services.

• Aided patient who was not able to do full treatment or personal care for themselves.
• Administered Medication following strict orders per Drs while noting any changes in health.
• Maintained daily cooking meals, handling laundry, cleaning, running errands, buying groceries.
• Transported patients to appointments, extracurricular activities and church functioning etc.

• Maintained physicians, referrals internal and external.
• Administered training and orientation for clinical staff with the focus of protecting the patients, confidential records.
• Maintained the physicians and patients scheduled appointments.
• Treated all patients of various backgrounds with dignity and respect.
• Resolved complaints and disputes in billing or contract specifications.
• Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long-term goals and met operational deadlines.
• Performed daily balancing of the office cash box.
• Maintained medical using the Epic database.

• Supervised mentally disable patients.
• Provided menus for patients with various dietary needs.
• Administered medications and therapeutically support.
• Maintained records and confidentiality.
• Supervised behavior difficulties in and outside the home.
• Used my keen observation skills to determine when to alert doctor and pharmacist.

• Scheduled and canceled client’s in-home visits.
• Maintained personal health records and confidentiality.
• Maintained patients record for Medicaid and Medicare continued services.
• Maintained a positive and cheerful attitude towards clients and staff.
• As needed requested mandatory client health care hrs., to be added or deducted.

• Assisted with mentally disabled residents.
• Reviewed and filed client’s medical records.
• Assisted with individual support plans.
• Actively involved in community activities with patients.
• Excellent Organizational skills.
• Multitask and work well under pressure.
• Coordinated the planning of patient trips while staying within budget guidelines.
• Developed collaboration skills by soliciting ideas and listening to others.
• Made key decisions at a moment’s notice while adhering to company guidelines.
• Communicate efficiently and tactfully with clients, direct reports and management.

• Coordinated daily office operations.
• Supervised 40 employees.
• Maintained accurate banking transactions and daily inventory.
• Produced various documentation using MS Word.
• Skilled in using MS tools such as PowerPoint, Excel.
• Used content management systems to maintain and update internal databases.
• Supported assistance in several departments such as customer complaints.
• Maintained schedules making adjustments as deemed appropriate.