Barry Rosser
Forest
Summary
Results-driven Senior Insurance Associate at EXL Service with a proven track record in document verification and compliance. Adept at maintaining data accuracy and integrity while exceeding quality goals. Strong problem-solving abilities and effective communication skills enhance team collaboration and ensure timely completion of tasks in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Senior Insurance Associate
EXL Service
Jersey City
09.2015 - Current
- Verified validity of documentation for Prudential, ensuring compliance with standards.
- Ensured accuracy and completeness of data in database system entries.
- Cross-checked source documents with entered data to maintain precise records.
- Updated records with new or revised information as required.
- Followed up on pending tasks to guarantee timely completion.
- Reviewed information for accuracy, applying necessary corrections promptly.
- Maintained confidentiality of sensitive customer information in all processes.
- Responded to inquiries and requests within mandated deadlines, exceeding quality goals.
- Processed SPIA, Licensing, Wealth Management, Claims, SPDA, Life, and Long-Term Care business lines.
Mailroom Associate
EXL Service.com, LLC
Lynchburg
09.2015 - Current
- Verified documentation validity for Genworth Financial to ensure compliance.
- Sorted, prepared, and distributed incoming mail efficiently for Genworth Financial.
- Processed package routing and shipping operations for Genworth Financial.
- Conducted research on missing or lost packages to facilitate resolution.
- Entered documentation information into computer system for processing at Genworth Financial.
- Prepared paper files for imaging to enhance digital record-keeping.
Transaction Processor
Affiliated Computer Services/Xerox
Lynchburg
12.2008 - 07.2021
- Sorted, prepared, and distributed incoming mail for Genworth Financial efficiently.
- Entered document information into the computer system for processing after thorough research.
- Processed SPIA, Licensing, Wealth Management, Claims, SPDA, Life, and Long Term Care business lines.
- Performed accurate data entry of customer checks into the system.
Shipping & Receiving/Delivery Driver
Eck Supply Co
Lynchburg
01.2006 - 01.2008
- Managed shipping and receiving of electronic supplies for retail operations, ensuring efficiency.
- Delivered orders promptly while providing exceptional customer service during interactions.
- Verified accuracy of items loaded onto truck against shipping documents to prevent discrepancies.
- Coordinated shipping logistics with UPS, FedEx, and freight companies for optimal delivery.
- Followed safety protocols for operating and maintaining delivery vehicle in various weather conditions.
- Assisted warehouse personnel with packing orders as needed to support operations.
- Processed customer returns and entered purchase order information into system accurately.
- Cleaned interior and exterior of delivery vehicle at end of shift to maintain professionalism.
Family Medical Leave
Work At Home
Evington
01.2003 - 01.2006
- Dedicated time away from work to provide care for mother during battle with cancer
Electronics Assembler
Sanmina-SCI
Lynchburg
01.2001 - 01.2003
- Assembled and programmed cell phones and computerized cash registers for distribution.
- Tested assemblies to verify proper operation and quality standards.
- Inspected products for defects or malfunctions to ensure high-quality output.
- Installed hardware components into electronic devices while adhering to safety regulations.
- Maintained clean and organized work area to promote efficiency.
- Collaborated with team to meet tight project deadlines.
- Cleaned and inspected circuit boards to sustain operational effectiveness.
- Utilized soldering irons and tools for precise assembly of electronic components.
Material Handler
Ericsson
Lynchburg
01.1998 - 01.2001
- Ordered, received, and stocked materials for production lines to ensure efficient workflow.
- Maintained accurate inventory records, tracking incoming and outgoing shipments.
- Performed regular cycle counts to verify accuracy of inventory data.
- Investigated discrepancies between inventory records and actual stock levels.
- Organized warehouse shelves, racks, and bins for optimal material storage.
- Loaded and unloaded trucks promptly to maintain operational flow.
- Operated forklifts and pallet jacks to facilitate material handling tasks.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
Packing & Assembly
X-tal Technologies
Lynchburg
01.1996 - 01.1997
- Assembled, programmed, tested, and packed Ericsson trunking and handheld radios.
- Maintained clean and organized warehouse to enhance operational efficiency.
- Operated various machinery and tools safely and effectively.
- Managed time efficiently to meet project deadlines consistently.
- Recognized by management for delivering exceptional customer service.
- Collaborated with cross-functional teams to achieve project objectives.
- Demonstrated strong problem-solving skills to resolve issues promptly.
- Accurately processed orders through both pulling and computer entry.
Warehouse Manager
Blue Ridge Anesthesia
Lynchburg
01.1991 - 01.1996
- Managed shipping and receiving of medical products, ensuring accurate fulfillment of orders.
- Coordinated order processing and stocked shelves to maintain optimal inventory levels.
- Delivered products to local hospitals and doctor's offices, enhancing supply chain efficiency.
- Conducted regular audits of warehouse operations to identify improvement opportunities.
- Implemented procedures for safely handling hazardous materials during storage and dispatch.
- Resolved customer complaints regarding product quality and delivery issues effectively.
- Organized warehouse design to maximize space and facilitate high-volume traffic.
- Generated shipping documents, invoices, and packing lists to streamline logistics.
Shipping & Receiving Clerk
Best Products
Lynchburg
01.1988 - 01.1991
- Directed warehouse team in stocking, order pulling, and load setup for efficient operations.
- Processed purchase orders with computer entry for accurate inventory management.
- Loaded and unloaded freight using lift gates, ramps, and appropriate equipment.
- Monitored inventory levels by conducting cycle counts and maintaining accurate records.
- Ensured compliance with safety regulations for hazardous materials handling.
- Shipped and received stock, verifying contents against packing slips for accuracy.
- Handled customer complaints, returns, and exchanges professionally per company policies.
- Collaborated with carriers like FedEx and UPS for seamless pickups and deliveries.
Education
High School Diploma -
Campbell County Vo-Tech
Yellow Branch VA06-1988
High School Diploma -
Rustburg High School
Rustburg, VA06-1988
Skills
- Document verification and control
- Data accuracy and integrity
- Compliance standards
- Record maintenance
- Team collaboration and teamwork
- Inventory management
- Problem solving and problem-solving abilities
- Attention to detail and detail orientation
- Effective communication skills
- Time management
- Quality assurance and control
- Adaptability and flexibility
- Computer proficiency in Microsoft Office
- Multitasking and prioritization
- Policy modification and modifications
- Account management in insurance
- Application review
References
References available upon request.
Timeline
Senior Insurance Associate
EXL Service
09.2015 - Current
Mailroom Associate
EXL Service.com, LLC
09.2015 - Current
Transaction Processor
Affiliated Computer Services/Xerox
12.2008 - 07.2021
Shipping & Receiving/Delivery Driver
Eck Supply Co
01.2006 - 01.2008
Family Medical Leave
Work At Home
01.2003 - 01.2006
Electronics Assembler
Sanmina-SCI
01.2001 - 01.2003
Material Handler
Ericsson
01.1998 - 01.2001
Packing & Assembly
X-tal Technologies
01.1996 - 01.1997
Warehouse Manager
Blue Ridge Anesthesia
01.1991 - 01.1996
Shipping & Receiving Clerk
Best Products
01.1988 - 01.1991
High School Diploma -
Campbell County Vo-Tech
High School Diploma -
Rustburg High School
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