Bart Stafford
Roanoke
Summary
Results-driven Store Manager with strong skills in team building, complaint resolution, and sales strategy. Committed to enhancing customer satisfaction and operational efficiency. Over fifteen years of retail management experience in various retail fronts.
Overview
8
8
years of professional experience
Work History
Store Manager
JD Sports
Roanoke
04.2021 - Current
- Oversaw daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Developed staff schedules to optimize coverage during peak hours.
- Recruited new employees to build a strong team.
- Implemented visual merchandising strategies to promote product displays.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Shoe Dept. Encore
Christiansburg
05.2020 - 03.2021
- Oversaw daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
Sales Manager
Virginia Furniture Market
Christiansburg
02.2018 - 04.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Implemented effective sales strategies to increase overall store performance.
- Developed training programs for staff to boost product knowledge and selling skills.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Education
Business Management
New River Community College
Dublin, VASkills
- Store operations oversight
- Sales strategy
- Retail sales techniques
- Stock management
- Cash handling
- Customer relationship management
- Complaint resolution
- Employee training
- Staff scheduling
- Conflict management
- Time management
- Performance analysis
- Visual merchandising
- Customer service
Accomplishments
- 2009 Finish Line District Rookie of the Year
- 2010 Finish Line District Manager of the Year
Timeline
Store Manager
JD Sports
04.2021 - Current
Store Manager
Shoe Dept. Encore
05.2020 - 03.2021
Sales Manager
Virginia Furniture Market
02.2018 - 04.2020
Business Management
New River Community College