Basir Ahmadi
Centreville
Summary
Motivated and detail-oriented business student with strong experience in customer service, pharmacy operations, and team leadership. Skilled in Microsoft Office, survey data analysis, conflict resolution, and file management. Currently developing data analysis and accounting skills to support future roles in business management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Stone Springs Pharmacy
12.2021 - Current
- Worked with insurance providers to secure optimal pricing for customers
- Processed transactions while ensuring HIPAA compliance
- Delivered multi-channel customer support: in-person, phone, and online
- Assisted in pharmacy operations and managed patient data
Team Leader & Member
Chick-fil-A Chantilly Place
09.2017 - 06.2021
- Scheduled shifts, hired and trained team members, evaluated team performance
- Led customer service efforts using “Customer Recovery” and “Customer CARES” protocols
- Completed leadership development and operations training programs
Education
Bachelor of Science (B.S.) - Business Management
George Mason University
12.2023
Associate of Science (A.S.) - Business Administration
NVCC
Manassas, VA12.2020
Skills
- Microsoft Office (Excel, Word, PowerPoint, Access)
- Data Analysis & Visualization
- Accounting & Budgeting
- Customer Service & Communication
- Team Leadership
- Conflict Resolution
- File Management
- Bilingual: Pashto & English
- HIPAA
- Drug safety
- Ordering and stocking medications
- Analytical thinking
- Data entry
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
Certification
- Chick-fil-A Leadership Training, June 2021
- Microsoft Excel Data Analytics – Work in Progress
- QuickBooks Accounting Fundamentals – Work in Progress
Languages
English
Full Professional
pashto
Professional Working
Timeline
Pharmacy Technician
Stone Springs Pharmacy
12.2021 - Current
Team Leader & Member
Chick-fil-A Chantilly Place
09.2017 - 06.2021
Associate of Science (A.S.) - Business Administration
NVCC
Bachelor of Science (B.S.) - Business Management
George Mason University
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