Baylee Jowers
Gloucester
Summary
Adaptable professional with proven knowledge of provider relations, public health administration, and risk management. Aiming to leverage my abilities to successfully fill the role on your team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
- Knowledgeable with solid background in community health initiatives and program coordination. Proven track record of implementing health programs that engage and educate diverse communities. Demonstrated ability to build partnerships and effectively communicate health strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Health Coordinator
Bay Aging
Urbanna, VA
06.2022 - 06.2025
- Serves as a Certified Community Health Worker (CHW) by providing health education, care coordination, advocacy, and navigation of community and social service resources to reduce barriers to care.
- Collaborates with members to identify individualized health and social goals, develops action plans, and connects members to appropriate community-based resources to support goal achievement and improved health outcomes.
- Demonstrates exceptional professionalism and customer service through active listening, empathetic communication, and culturally responsive engagement to build trust and promote sustained member participation.
- Utilizes advanced dialer software and EHR-compatible systems to engage members and conduct comprehensive health assessments, with a focus on identifying and addressing social determinants of health (SDOH).
Consumer Reporting Agent
Teleperformance USA
Gloucester, VA
08.2020 - 09.2022
- Managed and maintained client credit files, reviewing credit reports and financial data to assist individuals in understanding their credit profiles and improving credit-related outcomes.
- Provided daily customer service by communicating with creditors and borrowers to gather required documentation and complete credit applications accurately and efficiently.
- Maintained a high-volume outreach workload, contacting an average of 40 clients per day to meet productivity targets while ensuring accuracy, compliance, and quality service.
Manager
Sweet Tooth Cafe
Gloucester, VA
08.2015 - 06.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06.2019
Associate of Science - Health Sciences
Rappahannock Community Collage
Saluda, VA06-2027
Skills
- Cultural Competency
- Decision Making
- Active Listening
- Health Education
- Program Development
- Time Management
- Community Outreach
- Organizational Skills
- Needs Assessment
- Case Management
- Resource Coordination
Certification
- Community Health Worker CHW strength- May 2023
- Mental health first aid, national council for mental well-being august 2022
Languages
English
Timeline
Community Health Coordinator
Bay Aging
06.2022 - 06.2025
Consumer Reporting Agent
Teleperformance USA
08.2020 - 09.2022
Manager
Sweet Tooth Cafe
08.2015 - 06.2022
High School Diploma -
Gloucester High School
Associate of Science - Health Sciences
Rappahannock Community Collage