Baylee Rowland
Roanoke
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wells Fargo & Company
Roanoke
11.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Childcare Assistant
Childrens Castle Early Learning Center
Roanoke
03.2023 - 01.2025
- Provided safe and nurturing environment for children of all ages.
- Maintained accurate records of attendance, meals served, medication administered.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Participated in professional development opportunities related to childcare practices.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Maintained accurate records of daily attendance and other related information.
- Responded promptly to incidents or emergencies according to established protocols.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Observed and monitored the safety of all children in care.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
- Maintained a clean, organized classroom environment conducive to learning.
Customer Service Representative
David’s bridal
Roanoke
10.2023 - 06.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Server
Famous Anthony'S
Roanoke
01.2019 - 01.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Northside High School
Roanoke, VA05-2021
Virginia Western Community College
Roanoke, VASkills
- Customer service
- Problem solving
- Data entry
- Administrative support
- Customer relationship management
- Conflict resolution
- Product knowledge
- Communication skills
- Time management
- Record keeping
- Technical support
- Sales support
- Team collaboration
- Safety compliance
- Empathy and patience
- Active listening
- Positive and professional
- Adaptability and flexibility
- Strong teamwork
- Problem-solving
Timeline
Customer Service Representative
Wells Fargo & Company
11.2024 - Current
Customer Service Representative
David’s bridal
10.2023 - 06.2024
Childcare Assistant
Childrens Castle Early Learning Center
03.2023 - 01.2025
Server
Famous Anthony'S
01.2019 - 01.2023
Northside High School
Virginia Western Community College