Lorianne Novik
Bremo Bluff
Summary
Adept at inventory management and fostering customer relationships, I significantly enhanced operational efficiency and customer satisfaction at Rite-Aid Pharmacy. My role as a Shift Supervisor honed my leadership and problem-solving skills, ensuring seamless store operations and a positive work environment.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician Trainee
Rite-Aid Pharmacy
09.2023 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Shift Supervisor
Rite-Aid Pharmacy
06.2007 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted store opening and closing operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Sales Associate
Rite-Aid Pharmacy
09.2004 - 06.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Footprints Shoes And Accessories
06.2003 - 09.2004
- Provided exceptional customer service consistently.
Education
Accounting Program -
Middlesex County College
Edison, NJ05.2005
Highland Park High School
Highland Park06.2004
Skills
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Medication dispensing
- Great team player
- Workflow optimization
- Staff development
- Outstanding interpersonal skills
- Quality assurance and control
- Production leadership
- Point of sale systems proficiency
- Proper labeling procedures
- FDA and HIPAA compliance
- Customer service
- Attention to detail
- Payment processing
- Creative thinking
- HIPAA compliance
- Resolving complaints
- Inventory tracking
- Prioritization and organization
- Cash register operations
- Team coordination
- Employee training
- Supply restocking
- Relationship building
- Inventory management
- Stocking shelves
- Verifying orders
Timeline
Pharmacy Technician Trainee
Rite-Aid Pharmacy
09.2023 - Current
Shift Supervisor
Rite-Aid Pharmacy
06.2007 - 08.2023
Sales Associate
Rite-Aid Pharmacy
09.2004 - 06.2007
Sales Associate
Footprints Shoes And Accessories
06.2003 - 09.2004
Accounting Program -
Middlesex County College
Highland Park High School
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