Beatriz Murcia
Sterling
Summary
Patient Service Representative with four years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
The Retina Group of Washington
05.2021 - Current
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Branch Banker
PNC Bank
09.2015 - 05.2021
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Managed branch operations for seamless transactions and excellent customer experiences.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Opened new accounts and made changes to existing accounts.
Call Center Customer Service Representative
VIP Communications
11.2010 - 03.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Mountain View Alternative High School
02-2011
Skills
- Customer service
- Insurance sales
- Customer support
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Phone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
The Retina Group of Washington
05.2021 - Current
Branch Banker
PNC Bank
09.2015 - 05.2021
Call Center Customer Service Representative
VIP Communications
11.2010 - 03.2015
High School Diploma -
Mountain View Alternative High School
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