Belinda Exum
Chesapeake,VA
Summary
- Energetic and Self-Motivated professional pursuing a new opportunity
- Excellent communicator highly skilled in building customer relations
- Grasps new concepts quickly and adaptable to changing demands
- Effectively manages multiple priorities while making timely decisions
- Performs effectively in demanding and fast paced environments
Overview
30
30
years of professional experience
Work History
Director of Asset Recovery Center
Tidewater Finance Company
02.2014 - 01.2025
- Managed company recovery efforts nationwide; to include recovery and remarketing of assets, consumer bankruptcy filings, insurance claims, and litigation.
- Formulated policies and procedures to ensure compliance with industry and statutory regulations
- Achieved business objectives by analyzing performance data and adjusting strategies accordingly.
- Developed network of vendors to drive recovery collection efforts.
- Achieve business objections by analyzing performance data, adjusting and/or creating new strategies while aiming at improved operational efficiency.
- Enhanced customer satisfaction by implementing quality control measures and utilizing feedback provided
- Prioritized team morale and growth; fostering an environment for open communications and transparency
Collection Manager
Consumer Portfolio Services
01.1995 - 08.2013
- Responsible for managing daily operations within customer service and collection call center.
- Evaluated/adjusted operational procedures and productivity in efforts to meet company objectives
- Adjusted and streamlined processes as necessary to improve overall productivity
- Prioritized development of staff to sustain high levels of customer service
Education
Virginia Commonweath University
Richmond VASkills
- Customer Service
- Operational Strategy Development
- Project and Vendor management
- Quality Control Management
- Staff development
Timeline
Director of Asset Recovery Center
Tidewater Finance Company
02.2014 - 01.2025
Collection Manager
Consumer Portfolio Services
01.1995 - 08.2013
Virginia Commonweath University
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