Bell Germain
Richmond
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Education Clerk
Marianna FPC
Marianna
04.2025 - 09.2025
- Implemented filing systems to ensure easy access to student information and resources.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Executed inventory management tasks to ensure supply availability.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Shift Lead
Alon's Bakery & Market
Atlanta
08.2021 - 01.2023
- Trained new employees on customer service and product knowledge.
- Supervised daily operations and ensured smooth workflow among team members.
- Coordinated inventory management and restocking of bakery supplies.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Supervised team of at 20-25 during daily shifts, ensuring efficient operation and customer satisfaction.
Uber Eats Driver
Uber Eats
Atlanta
05.2019 - 08.2021
- Delivered food promptly to customers using the Uber Eats app.
- Managed multiple orders simultaneously during peak hours effectively.
- Delivered goods and services to customers on time and in excellent condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Achieved consistently high customer scores due to exceptional service.
Bartender Shift Manager
Greek Island Bar & Grill
Suwanee
11.2017 - 04.2020
- Managed inventory and ordered supplies to maintain stock levels.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
General Manager
Tropical Smoothie Cafe
Hanover
04.2014 - 01.2017
- Managed staff scheduling and training for optimal performance.
- Enhanced customer service by resolving complaints effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Certified Guest Service Professional Tourism - Hospitality And Tourism Management
American Hotel & Lodging Association
Washington, DC09-2023
Microsoft Word Office - Computer Skills
Blue Ridge Community College
Blue Ridge, NC08-2023
Microsoft PowerPoint Office - Computer Skills
Blue Ridge Community College
Blue Ridge, NC08-2023
Google Docs - Computer Skills
Blue Ridge Community College
Blue Ridge, NC08-2023
Microsoft Excel Office - Computer Skills
Blue Ridge Community College
Blue Ridge, NC08-2023
GED -
Homeschool
Richmond, VA05-2012
Skills
- Proficient in Microsoft
- Verbal and writing communication
- Customer satisfaction
- Point of sale operation
- Telephone etiquette
- Administrative tasks
- Adaptability and flexibility
Affiliations
- My passion for music. I have been playing, writing, and recording music since the age of 12 and it is a long term goal to keep pursuing that dream.
- I strive to maintain and healthy lifestyle with regular exercise and diet plans.
- Communication and quality time with friends and family members is extremely important for me, to keep my relationships strong.
- My guilty pleasure is reading fantasy novels.
Timeline
Education Clerk
Marianna FPC
04.2025 - 09.2025
Shift Lead
Alon's Bakery & Market
08.2021 - 01.2023
Uber Eats Driver
Uber Eats
05.2019 - 08.2021
Bartender Shift Manager
Greek Island Bar & Grill
11.2017 - 04.2020
General Manager
Tropical Smoothie Cafe
04.2014 - 01.2017
Certified Guest Service Professional Tourism - Hospitality And Tourism Management
American Hotel & Lodging Association
Microsoft Word Office - Computer Skills
Blue Ridge Community College
Microsoft PowerPoint Office - Computer Skills
Blue Ridge Community College
Google Docs - Computer Skills
Blue Ridge Community College
Microsoft Excel Office - Computer Skills
Blue Ridge Community College
GED -
Homeschool
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