Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bella Drumheller

Columbia

Summary

Compassionate phlebotomist with proven expertise at UVA Health, excelling in venipuncture and patient care. Enhanced patient satisfaction through effective communication and meticulous specimen handling. Established trust with patients and staff, ensuring a seamless experience even in high-pressure situations. Committed to maintaining high standards of hygiene and infection control.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Phlebotomist

UVA Health
10.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.

Server

Il Castellos
04.2021 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Piedmont Community College
Charlottesville, VA
12-2024

High School Diploma -

Goochland High School
Goochland, VA
06-2022

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling

Certification

NHA Phlebotomy Certification

Timeline

Phlebotomist

UVA Health
10.2024 - Current

Server

Il Castellos
04.2021 - 10.2024

Piedmont Community College

High School Diploma -

Goochland High School

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Bella Drumheller