Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Lopez

Virginia Beach

Summary

Dynamic and reliable professional with a strong work ethic and exceptional customer service skills. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

5
5
years of professional experience

Work History

Server

Songbird
08.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Shift Leader

Duck Donuts
02.2022 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Event Coordinator/Food Service Handler

Haygood Skating Center
04.2020 - 01.2022
  • Coordinated schedules and timelines for events.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.

Education

High School Diploma -

Cox Highschool
Virginia Beach, VA
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Safe food handling
  • Menu memorization
  • Team collaboration
  • Quick Learner
  • Reliable and responsible
  • Adaptable and flexible
  • Multitasking Abilities

Timeline

Server

Songbird
08.2024 - 04.2025

Shift Leader

Duck Donuts
02.2022 - 08.2023

Event Coordinator/Food Service Handler

Haygood Skating Center
04.2020 - 01.2022

High School Diploma -

Cox Highschool

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Isabella Lopez