Ben Crowley
Daleville
Summary
Innovative leader with over 10 years of experience in recreation management. Skilled in implementing dynamic programming and ensuring safety compliance, contributing to improved participant satisfaction and retention rates. Committed to driving impactful community engagement through well-coordinated events.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recreation Program Supervisor
Roanoke County Parks, Recreation and Tourism
Roanoke, VA
06.2019 - Current
- Supervisor for set-up, facilitation, and breakdown of our Christmas event called Illuminights since its inception in 2019.
- Supervisor for Treetop Quest, an aerial adventure course since its inception in 2019.
- Developed and implemented a team building initiative course to better accommodate community needs.
- Supervised staff, ensuring adherence to safety protocols and program standards.
- Coordinated special events, managing logistics and resources effectively.
- Trained and mentored team members in program delivery and customer service excellence.
- Managed budgets for recreational activities, optimizing resource allocation and expenditure tracking.
- Collaborated with local organizations to expand program offerings and community partnerships.
- Evaluated program effectiveness through participant feedback, driving continuous improvement initiatives.
- Maintained accurate records of program budgets, ensuring responsible use of financial resources.
- Oversaw facility maintenance and improvements, ensuring optimal conditions for all recreation programs.
- Ensured safety compliance within all programs, reducing accidents and maintaining a positive environment.
- Improved staff retention rates by creating a supportive work environment and offering opportunities for professional growth and development.
- Conducted regular safety inspections on equipment and facilities to mitigate risks and maintain a high standard of care for all patrons.
- Implemented adaptive programming options to accommodate individuals with disabilities or special needs, promoting inclusivity within the community''s recreation offerings.
- Managed staff scheduling and training for improved program efficiency and employee performance.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Base Camp Director
Wilderness Adventure at Eagle Landing
New Castle, VA
10.2013 - 06.2019
- Directed daily operations for summer camp programs, ensuring safety and high-quality experiences for participants.
- Developed and implemented engaging educational activities aligning with organizational goals and camper interests.
- Managed staff recruitment, training, and performance evaluation to maintain a motivated and skilled team.
- Fostered relationships with parents and community members to enhance program visibility and support.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
- Managed event operations for Base Camp facility serving over 60 clients each day.
- Complied with state licensing requirements, applied and acquired permits and licenses for events
Education
Bachelor of Science - Recreation And Park Management
East Carolina University
Greenville, NCSkills
- Inclusive practices
- Adaptive programming
- Facility management
- Program scheduling
- Partnership development
- Customer service skills
- Program operation
- Problem-solving abilities
- Excellent communication
- Public speaking
- Customer retention
- Event planning
Accomplishments
- Speak at numerous recreation conferences
- Completed certification from Virginia Tech Leadership Academy
Certification
- Certified Wilderness First Aid - 2024
Timeline
Recreation Program Supervisor
Roanoke County Parks, Recreation and Tourism
06.2019 - Current
Base Camp Director
Wilderness Adventure at Eagle Landing
10.2013 - 06.2019
Bachelor of Science - Recreation And Park Management
East Carolina University