Ben Shifflett
Charlottesville
Summary
Results-driven professional with a strong focus on delivering exceptional customer experiences and exceeding expectations. Proven leadership skills in managing high-performing teams and leading complex projects to successful outcomes. Committed to continuous learning and professional growth, leveraging data-driven insights to drive strategic decisions and operational excellence. Adept at fostering collaborative environments that promote innovation, quality, and sustained business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Manager
State Farm
05.2007 - Current
- Effectively managed and motivated teams to consistently meet and exceed organizational goals and customer expectations.
- Achieved profitability growth through strategic quality risk selection, and proactive portfolio management.
- Utilized data analysis to inform decision-making, optimizing workflows to meet or surpass service-level targets.
- Implemented process improvements based on performance metrics to enhance operational efficiency and customer satisfaction.
- Coordinated cross-functional collaboration to align team efforts with business objectives and quality standards.
- Led high-level projects from initiation through completion, ensuring alignment with strategic objectives, and timely delivery.
Education
Bachelor of Science - Management
Virginia Tech
Blacksburg, VA12-1999
Skills
- Team leadership
- Execution of strategic initiatives
- Risk assessment expertise
- Data analysis
- Analytical decision-making
- Cross-Functional Collaboration
- Communication and Stakeholder Management
- Workflow improvement
- Customer relationship management
- Data-driven performance evaluation
Certification
Chartered Property Casualty Underwriter
Timeline
Team Manager
State Farm
05.2007 - Current
Bachelor of Science - Management
Virginia Tech