Benjamin Buchanan
Rocky Mount
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proficient in customer engagement, sales, and inventory management within retail environments. Demonstrates strong communication and organizational skills to optimize store operations. Proven ability to foster positive shopping experiences and contribute to team achievements.
Overview
9
9
years of professional experience
Work History
Retail Specialist
All Things Outlet and Vintage
11.2023 - 02.2025
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Increased sales revenue by promoting store promotions and upselling products.
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Streamlined checkout process by proficiently handling cash register operations, reducing wait times for customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Mechanic
Frazier Tire and Automotive
04.2023 - 11.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Tow Truck Driver
Sheets Towing
02.2023 - 04.2023
- Recovered vehicles, and completed private tows
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Answered roadside assistance calls for tows and other vehicle support.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Security Forces Journeyman
United States Air Force, USAF
02.2016 - 02.2023
- Answered non-emergency and emergency calls for assistance.
- Organized, processed and disseminated information via two-way radio.
- Prepared incident and complaint reports, desk blotters and other related local correspondence in [Software].
- Provided oversight, guidance and assistance to commanders with industrial security programs.
- Read and interpreted maps, drawings and photos to plan and implement projects.
- Detected and reported unauthorized personnel and activities.
- Applied extensive training in law enforcement and combat tactics to promote and implement team building
Combat Arms Instructor
United States Air Force, USAF
01.2022 - 05.2022
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Maintained student records detailing progress, attendance and program requirements.
- Created appropriate learning environments for students.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Supervised advanced student work from both independent and group projects.
- Helped students make optimal choices on courses to complete degrees and prepare for careers.
Education
High School Diploma -
Tazewell High School
Tazewell, VA05.2015
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Montgomery, ALBachelor of Science - Business Management
Bluefield College
Bluefield, VA05-2026
Skills
- Public Safety
- Supervision & Leadership
- People Skills
- PPE Use
- Planning & Organizing
- Maintenance & Repair
- Data Management
- Friendly, Positive Attitude
- Problem Resolution
- Critical Thinking
- Reliable & Trustworthy
- Team Management
- Training & Development
- Conflict Resolution
- Organizational Skills
- Customer Service
- Good Work Ethic
- Flexible Schedule
- Active Listening
- Team Building
- First Aid/CPR
- Store operations
- Merchandise display
- Promotions planning
- Promotion coordination
- Customer service
- Customer engagement
- Relationship building
- Inventory counts
- Upselling strategies
- Sales
- Teamwork
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Team leadership
Timeline
Retail Specialist
All Things Outlet and Vintage
11.2023 - 02.2025
Mechanic
Frazier Tire and Automotive
04.2023 - 11.2023
Tow Truck Driver
Sheets Towing
02.2023 - 04.2023
Combat Arms Instructor
United States Air Force, USAF
01.2022 - 05.2022
Security Forces Journeyman
United States Air Force, USAF
02.2016 - 02.2023
Associate of Applied Science - Criminal Justice
Community College of The Air Force
High School Diploma -
Tazewell High School
Bachelor of Science - Business Management
Bluefield College
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