Benjamin R. Ciucci

• Improved customer satisfaction rates through proactive problem-solving efforts and open lines of communication between front-line staff and clients.
• Developed strong relationships with suppliers, ensuring timely deliveries and favorable terms for the company.
• Drove process improvements by analyzing key performance metrics regularly and adjusting strategies accordingly.

• Monitored and tracked project execution of tasks.
• Facilitated development and reporting of program metrics.
• Collected, organized and provided data to maintain program status and customer commitments.
• Participated in meetings and associated events to help define and achieve organizational objectives.

• Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
• Utilized excellent communication skills to resolve customer complaints promptly and professionally.

• Enhanced collections efficiency by implementing and monitoring strategic collections plans.
• Streamlined department operations by optimizing workflows, policies, and procedures.
• Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
• Established performance metrics to evaluate team success and identify areas for improvement.

• Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
• Developed scripts for common inquiries, reducing response time while maintaining consistency across agent interactions.
• Implemented new procedures to enhance communication between departments, leading to a more cohesive customer service experience.
• Reduced customer complaints by promptly identifying problems and implementing effective solutions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Performed work independently to specifications as instructed.

Ensured customers were satisfied with the work performed at the end of each day.  

Consistently recognized for outstanding customer satisfaction and work excellence.

Various customer service positions of increasing responsibility culminating in being appointed the checkout clerk trainer for the store.

Handled store bank deposits until picked up by armored truck service

Fastest and most efficient front end employee with jobs spanning from cashier to front end management

Selected for employment retainment when Martin's purchased Ukrop's supermarkets