BENJAMIN JOHNSON
VIRGINIA BEACH
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilize effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
LoanCare
01.2021 - Current
- -Train new employees in the company's policies and procedures
- -Call monitoring, coaching & implementing corrective action
- -Conduct team meetings and events
- -Assist with new-hire onboarding
- -Create and analyze KPI reports
- -Set performance goal expectations
- -Complete weekly payroll time submission
- -Resolve customer escalations
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Service Representative
Anthem
09.2019 - 01.2021
- -Assist in the coordination of health care services
- -Resolve issues related to claims and billing
- -Respond promptly to customer email inquiries
- -Manage high volume inbound calls
- -Document customer interactions
- -Onboard new customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Branch Manager
Loan Max Title Loans
01.2018 - 09.2019
- -Train staff in branch operations and procedures
- -Create weekly employee schedule
- -Verify loan applications are complete and accurate
- -Confirm titles are compliant with DMV requirements
- -Resolved escalated customer complaints
- -Submit daily cash deposits
Customer Service Representative
Alorica
01.2014 - 01.2018
- -Maintain customer records and update account information
- -Respond promptly to customer email inquiries
- -Manage high volume inbound calls
- -Document customer interactions
Education
CompTIA Security+ CompTIA Network+ Certification -
MedCerts
03-2026
Pharmacy Tech Certification - undefined
Norfolk Technical Center
01.2012
HVAC Program - undefined
Norfolk Technical Center
01.2010
High School - undefined
Granby High School
Norfolk, VA01.2009
Skills
- - Personnel training & development
- - Project management
- - Schedule coordination
- - Verbal & written communication skills
- - Problem solving & critical thinking
- - Teamwork & collaboration
- - Attention to detail
- - Multi-tasking
- - De-escalation
- - Tech Support
- - Troubleshooting
Timeline
Customer Service Supervisor
LoanCare
01.2021 - Current
Customer Service Representative
Anthem
09.2019 - 01.2021
Branch Manager
Loan Max Title Loans
01.2018 - 09.2019
Customer Service Representative
Alorica
01.2014 - 01.2018
Pharmacy Tech Certification - undefined
Norfolk Technical Center
HVAC Program - undefined
Norfolk Technical Center
High School - undefined
Granby High School
CompTIA Security+ CompTIA Network+ Certification -
MedCerts