BENJAMIN JOHNSON
VIRGINIA BEACH
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilize effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
LoanCare
Virginia Beach, VA
01.2021 - Current
- -Train new employees in the company's policies and procedures
- -Call monitoring, coaching & implementing corrective action
- -Conduct team meetings and events
- -Assist with new-hire onboarding
- -Create and analyze KPI reports
- -Set performance goal expectations
- -Complete weekly payroll time submission
- -Resolve customer escalations
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Service Representative
Anthem
Virginia Beach, VA
09.2019 - 01.2021
- -Assist in the coordination of health care services
- -Resolve issues related to claims and billing
- -Respond promptly to customer email inquiries
- -Manage high volume inbound calls
- -Document customer interactions
- -Onboard new customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Branch Manager
Loan Max Title Loans
Virginia Beach, VA
01.2018 - 09.2019
- -Train staff in branch operations and procedures
- -Create weekly employee schedule
- -Verify loan applications are complete and accurate
- -Confirm titles are compliant with DMV requirements
- -Resolved escalated customer complaints
- -Submit daily cash deposits
Customer Service Representative
Alorica
Virginia Beach, VA
01.2014 - 01.2018
- -Maintain customer records and update account information
- -Respond promptly to customer email inquiries
- -Manage high volume inbound calls
- -Document customer interactions
Education
CompTIA Security+ CompTIA Network+ Certification -
MedCerts
03-2026
Pharmacy Tech Certification - undefined
Norfolk Technical Center
01.2012
HVAC Program - undefined
Norfolk Technical Center
01.2010
High School - undefined
Granby High School
Norfolk, VA01.2009
Skills
- - Personnel training & development
- - Project management
- - Schedule coordination
- - Verbal & written communication skills
- - Problem solving & critical thinking
- - Teamwork & collaboration
- - Attention to detail
- - Multi-tasking
- - De-escalation
- - Tech Support
- - Troubleshooting
Timeline
Customer Service Supervisor
LoanCare
01.2021 - Current
Customer Service Representative
Anthem
09.2019 - 01.2021
Branch Manager
Loan Max Title Loans
01.2018 - 09.2019
Customer Service Representative
Alorica
01.2014 - 01.2018
Pharmacy Tech Certification - undefined
Norfolk Technical Center
HVAC Program - undefined
Norfolk Technical Center
High School - undefined
Granby High School
CompTIA Security+ CompTIA Network+ Certification -
MedCerts