Benjamin Maness
Richmond
Summary
Experienced multi-unit leader with a strong record of driving operational excellence, developing high-performing teams, and improving business results. Known for mentoring leaders, strengthening operational processes, and enhancing profitability and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Area Director
Pizza Hut / Flynn Group
05.2019 - Current
- Drove area sales growth by implementing targeted marketing initiatives, improving operational execution, and strengthening customer experience across multiple restaurant locations.
- Coached and trained Restaurant General Managers and unit leadership teams on improving key performance metrics including profitability, speed of service, labor management, and sales performance.
- Developed leadership bench strength by identifying high-potential team members and creating structured development plans to prepare future managers
- Mentored and trained newly promoted Area Directors, providing operational guidance, performance coaching, and leadership development to ensure successful area management.
- Led new restaurant openings, overseeing site preparation, hiring, training, operational setup, and launch execution to ensure successful and profitable market entry.
- Improved operational efficiency and P&L performance through data-driven decision making, KPI tracking, and accountability systems for store leadership.
- Built a high-performance culture by conducting regular store visits, leadership coaching sessions, and performance reviews with unit leaders.
Restaurant General Manager
Pizza Hut / NPC International
01.2015 - 05.2019
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Led team training programs, enhancing staff performance and service quality.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for service excellence.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Trained new Restaurant General Managers for area and market
Shift Leader
Pizza Hut / NPC International
12.2013 - 12.2014
Team Member
Pizza Hut / NPC International
12.2011 - 12.2013
Education
High School Diploma -
Clover Hill High School
Midlothian, VASkills
- Operations Leadership
- Multi-Unit Management
- Profit & Loss (P&L) Management
- Bench Building & Succession Planning
- Leadership Development & Coaching
- Training & Talent Development
- Operational Efficiency & Process Improvement
- Strategic Planning & Execution
- Performance Metrics & KPI Management
- Operational Efficiency & Process Improvement
Timeline
Area Director
Pizza Hut / Flynn Group
05.2019 - Current
Restaurant General Manager
Pizza Hut / NPC International
01.2015 - 05.2019
Shift Leader
Pizza Hut / NPC International
12.2013 - 12.2014
Team Member
Pizza Hut / NPC International
12.2011 - 12.2013
High School Diploma -
Clover Hill High School