Benjamin Mclennon
Lorton
Summary
Dynamic Route Service Representative with a proven track record at Quest Diagnostics, excelling in customer service. Demonstrated adaptability and leadership by training new team members and enhancing client satisfaction through effective communication. Committed to vehicle safety and operational reliability, ensuring timely deliveries and compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Route Service Representative
Quest Diagnostics
Fairfax, VA
03.2022 - Current
- Adapted to changing schedules and routes while maintaining service quality.
- Assisted in loading and unloading products efficiently for timely deliveries.
- Utilized handheld devices for route navigation and tracking deliveries accurately.
- Reported vehicle maintenance needs to ensure operational reliability and safety.
- Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
- Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
- Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
- Enhanced customer satisfaction by providing timely and efficient route service deliveries.
- Maintained strong relationships with customers through effective communication and problem-solving skills.
Sauté Line Cook
BJ Restaurant
Tysons Corner, VA
01.2019 - 03.2020
- Prepared high-quality sauté dishes in accordance with menu specifications and customer preferences.
- Collaborated with kitchen staff to ensure timely and efficient meal service during peak hours.
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Organized server tickets to expedite food orders.
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Performed thorough quality checks of food plating and presentation.
- Leveraged scales, dishers and ladles to monitor portion control.
- Prepared and cooked meals according to recipes and customer specifications.
Chef/Line Coordinator
Como Metropolitan Miami Beach
Miami, FL
07.2014 - 12.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Coordinated with team members to prepare orders on time.
- Set up and broke down kitchen for service.
Education
Associate of Applied Science - Horticulture
Northern Virginia Community College
Annandale, VA06-2028
Skills
- Safe driving practices
- Vehicle maintenance
- Policies and procedures implementation
- Vehicle safety
- Time management
- Adaptability and flexibility
- Clean driving record
- Self motivation
- Professionalism
- Adaptability
- Professional demeanor
- Physical stamina
- Active listening
- Multitasking ability
- Safe driving
- Attention to detail
- Leadership skills
Timeline
Route Service Representative
Quest Diagnostics
03.2022 - Current
Sauté Line Cook
BJ Restaurant
01.2019 - 03.2020
Chef/Line Coordinator
Como Metropolitan Miami Beach
07.2014 - 12.2018
Associate of Applied Science - Horticulture
Northern Virginia Community College