Benjamin Richardson
Ashburn
Summary
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
18
18
years of professional experience
Work History
Account Manager
Piper Companies
03.2023 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Established rapport with key decision-makers at target organizations through personalized outreach campaigns.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Implemented effective sales strategies to expand market share within the assigned territory.
Lead Account Manager
Collabera
12.2022 - 02.2024
- Led office in revenue generation in Q3 and Q4 at the end of first full year.
- Responsible for bringing enterprise accounts back into good standing - generating an additional $1 million in annual spread.
- Responsible for the training of 2 new AAM's, both of which were promoted ahead of schedule.
- Implemented process improvements that enhanced efficiency and productivity within the account management team.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates and revenue growth.
- Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
- Optimized resource allocation by accurately forecasting client needs based on historical data analysis.
Client Solutions Manager
Robert Half
06.2021 - 11.2022
- Negotiated deal that resulted in placement of a candidate with the largest hourly wage in branch history - generating over 200k in annualized spread
- "Full Desk" sales and recruiting experience, both contract and permanent placement.
- Expanded market share for the company by identifying new business opportunities and establishing strategic partnerships.
- Established credibility among clientele due to consistent demonstration of in-depth market knowledge and ability to address client pain points effectively.
New Business Account Executive
Memphis Grizzlies
01.2019 - 06.2021
- Rookie of the year 2019-20.
- Led all Account Executives outside of Premium in New Season ticket sales in gross and average per sale.
- Successful in building lasting relationships in both B2B and B2C sales
- Worked with businesses to provide experiences to accomplish goals - revenue generation, improve retention and boost employee morale
- Maintained consistent call volume and engagement across all channels of communication - phone, email and social media
Bar Manager
Flight Restaurant Group
11.2017 - 05.2019
- Face of the restaurant as people entered a top 10 rated establishment in the country
- Maintained bar costs and inventory levels
- Led the team in developing and rolling out a new drink menu
- Refined communication skills by interacting with customers from all walks of life, from all over the world
General Manager, AGM, Manager, Bartender, Server
Eat With Us
08.2007 - 10.2017
- Oversaw day-to-day operations to ensure best experience for guests on a daily basis
- Conducted interviews, and continue to strengthen team any time the opportunity presented itself
- Balance budget - 26 periods straight of bonus goals reached
- Sales growth - increased sales by over 100 percent in 3 years as General Manager
- General Manager of the Year, 2016
- General Manager of the Year, 2017
Education
Bachelor's degree - Sport and Fitness Administration/Management
The University of Memphis
01.2019
Skills
- Sales and Marketing
- Sales Effectiveness
- Leadership and team building
- Outside Sales
- Complex Problem-solving
- Account management
- Account growth
- Upselling strategies
- Client relationship development
- Growth strategies
- Team Player
- Brand awareness
Awards
- Dean's List - University of Memphis
- General Manager of the Year, 05/01/16
- General Manager of the Year, 05/01/17
- Rookie of the Year - Memphis Grizzlies, 10/01/20
Timeline
Account Manager
Piper Companies
03.2023 - Current
Lead Account Manager
Collabera
12.2022 - 02.2024
Client Solutions Manager
Robert Half
06.2021 - 11.2022
New Business Account Executive
Memphis Grizzlies
01.2019 - 06.2021
Bar Manager
Flight Restaurant Group
11.2017 - 05.2019
General Manager, AGM, Manager, Bartender, Server
Eat With Us
08.2007 - 10.2017
Bachelor's degree - Sport and Fitness Administration/Management
The University of Memphis
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