Benjamin Wind
Fairfax,VA
Summary
Results-driven Loss Prevention Manager with a proven history of safeguarding assets and reducing inventory shrinkage in a fast-paced retail environment. Achieved over $60K in recovered merchandise in the first year as a detective at Macy’s, demonstrating exceptional investigative skills and strategic loss prevention techniques. Expert in threat de-escalation and conflict resolution, contributing to a $97K reduction in inventory shortage within the first year. Successfully led a team to further minimize losses and implemented a company best practice for annual fiscal inventory preparation. Adept at staff training, internal investigations and interviews, and hands-on AVADE training, fostering a culture of security awareness and compliance. Strong collaborator with law enforcement to ensure a safe and secure retail environment.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Asset Protection Manager
Macy's
10.2024 - Current
- Wrote reports for internal and external crime, burglary, or theft.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Reduced annual shortage by over $20k during my first annual inventory.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Improved inventory accuracy by overseeing regular RFID cycle counts and addressing discrepancies in a timely manner. Expanded upon company set best practices and established my own best practice for Inventory Preparation.
Loss Prevention Detective
Macy's
03.2023 - 08.2024
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Reduced Shortage in one year's time through over 50 apprehensions, with 60k in merchandise recovered from investigations, both internal and external. Led team to reducing shortage by 97k in total.
- Provided expert testimony in legal proceedings related to loss prevention incidents, supporting Macy's interests.
- Trained multiple detectives on proper de-escalation techniques and "Hands-on" apprehension tactics and techniques, to prepare and instruct on how to safely control escalating apprehensions.
- Assisted law enforcement agencies in investigation of organized retail crime cases, contributing to successful resolutions.
- Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction.
- Strengthened internal controls through frequent compliance checks on cash handling procedures, reducing opportunities for employee theft.
- Improved employee awareness of loss prevention techniques through regular training sessions and detailed policy updates.
- Conducted regular risk assessments to identify vulnerabilities in store layouts, securing high-value items effectively.
Loss Prevention Security Officer
JCPenney
10.2022 - 02.2023
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Operations Lead and Inventory Accuracy Manager
JCPenney/Penney OpCo
10.2020 - 09.2022
- Led a team of 10 in an operational task based team
- Performed quality control of freight deliveries from third party companies, ensuring product arrives in correct condition
- Communicated with upper management to develop a strategic plan for unloading freight, doubling productivity causing completion of a 48 hour task within 12 hours, all while understaffed
- Managed and allocated staff and material resources to meet productivity goals and handing product to merchandising team, supporting supervisors goal to maintain levels of product on sales floor, assisting overall company goal for sales
- Weekly loading and unloading of inbound trailers, replenishing of pallets, inventory management and supervising team productivity
- Maintaining stockroom organization and replenishment
- Led RFID Process to ensure proper monthly cycle count scans.
Education
Diploma -
Windingham Academy
Fort Belvoir, VA06.2018
Some College (No Degree) -
Northern Virginia Community College
Alexandria, VASkills
- Loss Prevention / Subject Apprehension
- Threat De-escalation
- Conflict Resolution
- First Aid/CPR
- Logistics Expertise
- Staff Training/Development
- Inventory Management
- Computer Skills- Microsoft Word, PowerPoint, Outlook, Excel
- Customer Service
- AVADE Hands-On Training
- Internal Investigation / Interview
- Loss Prevention and Operational Training
Certification
Certified by Macy's and JCPenney to conduct both Internal and External Interviews
AVADE Hands-On Certificate
Concealed Carry Permit and Firearm Safety
CPR Certified
ABC Liquor Sale Licensed
Food Safety Management Certified
Timeline
Asset Protection Manager
Macy's
10.2024 - Current
Loss Prevention Detective
Macy's
03.2023 - 08.2024
Loss Prevention Security Officer
JCPenney
10.2022 - 02.2023
Operations Lead and Inventory Accuracy Manager
JCPenney/Penney OpCo
10.2020 - 09.2022
Diploma -
Windingham Academy
Some College (No Degree) -
Northern Virginia Community College
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