Benyam Hagos
Senior Business Analyst
Alexandria,VA
Summary
Experienced Business Analyst with over 8 years of proven expertise in requirements gathering, data analysis, and process improvement. Skilled at identifying opportunities for optimizing business processes, leading to enhanced efficiency and cost savings. Proficient in translating complex data into actionable insights that inform strategic decision-making. Collaborative team player with a track record of delivering measurable results in cross-functional projects.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Senior Business Analyst
CTAC (Dept. of Health and Human Services - AHRQ)
Falls Church, VA
07.2024 - 06.2025
- Spearheaded the implementation of Zero Trust Architecture by leading Login.gov integration planning, mapping access workflows, and ensuring full compliance with FICAM, NIST, and FedRAMP identity and access management standards.
- Facilitated Agile delivery and governance, leading daily stand-ups and Change Control Board (CCB) reviews, which improved sprint delivery rates by 25% and reduced deployment issues by 40% through enhanced cross-functional coordination.
- Directed end-to-end development of the DSR Gen AI initiative using DRUPAL and AWS, launching a scalable AI-driven tool that cut manual data processing time by 50%, and supported digital transformation targets 3 months ahead of schedule.
- Oversaw process alignment, documentation, and compliance validation for AWS Healthcare Competency accreditation, ensuring full adherence to AWS healthcare-specific, and industry regulatory requirements.
Business Systems Analyst
General Dynamics Information Technology (Dept. of Energy - O&M & CBSOM)
Germantown, MD
08.2022 - 06.2024
- Partnered with cross-functional teams to analyze stakeholder requirements, proactively identify bottlenecks, and remove system constraints, improving overall operational efficiency.
- Created detailed documentation and Standard Operating Procedures (SOPs) to enhance end-user support and streamline future system upgrades.
- Designed and optimized business process models, data visualizations, and reporting dashboards for Department of Energy sub-agencies using Oracle APEX and Power BI, enabling more informed decision-making.
- Managed and resolved Tier III ServiceNow support tickets with a 98% resolution rate within SLA, contributing to a 20% improvement in overall service desk performance, and increased end-user satisfaction.
- Led weekly virtual training sessions on IDW reporting via iPortal, resulting in a 40% increase in user adoption, and measurable growth in data literacy among 60+ active participants.
Systems Analyst
General Dynamics Information Technology (Dept. of Education – NSLDS)
Arlington, VA
04.2019 - 08.2022
- Developed and authorized end-user documentation tailored for clients, schools, ED servicers, and loan servicer communities, enhancing system usability and onboarding effectiveness.
- Designed and executed SQL queries on the DB2 mainframe to generate automated weekly and monthly reports, supporting data-driven decision-making, and compliance reporting.
- Led the cloud migration of GDIT shared network drives, transitioning from Team Foundation Server to SharePoint, which improved document version control and collaboration efficiency by 40% across more than five departments.
- Configured Active Directory accounts and managed user permissions on SharePoint, ensuring secure and efficient access for internal teams.
- Deployed proprietary software across GDIT-issued devices to streamline the onboarding process for new hires.
- Executed secure decommissioning of Government-Furnished Equipment (GFE) and GDIT hardware, achieving 100% compliance with federal asset management standards, and supporting successful internal audits with zero discrepancies.
Analyst
CollabraLink Technologies, Inc.
McLean, VA
06.2017 - 03.2019
- Provided frontline support to end users on federal government platforms, assisting with data submission, validation, and reporting to ensure accuracy and compliance.
- Managed and delegated Outreach Project tasks, delivering timely and actionable insights directly to the U.S. Department of Education.
- Presented key milestones and risk assessments in weekly executive meetings, directly influencing more than three strategic decisions and reducing project delivery risks by 20%.
- Collected, organized, and analyzed project performance metrics, contributing to the organization’s successful CMMI Level 3 certification with zero major findings, supporting process maturity, and operational excellence.
Education
Bachelor of Arts - Communications
George Mason University
Fairfax, VA 05.2001 -
Skills
- Agile Methodology
- Application Lifecycle Management (ALM)
- Atlassian Suites (Confluence, JIRA)
- AWS
- Business Process Management (BPM)
- Customer Relationship Management (CRM)
- GitHub
- Oracle Application Express (APEX)
- Power BI
- Software Development Life Cycle (SDLC)
- ServiceNow
- Stakeholder Management
- SQL
- Tableau
- User Acceptance Testing (UAT)
Certification
AWS Certified Cloud Practitioner - Amazon Web Services
Timeline
Senior Business Analyst
CTAC (Dept. of Health and Human Services - AHRQ)
07.2024 - 06.2025
Business Systems Analyst
General Dynamics Information Technology (Dept. of Energy - O&M & CBSOM)
08.2022 - 06.2024
Systems Analyst
General Dynamics Information Technology (Dept. of Education – NSLDS)
04.2019 - 08.2022
Analyst
CollabraLink Technologies, Inc.
06.2017 - 03.2019
Bachelor of Arts - Communications
George Mason University
05.2001 -
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