Berhanemeskel Araya
Richmond
Summary
Professional with extensive experience in patient transport and logistics, demonstrating strong organizational skills and attention to detail. Developed and implemented new processes that streamlined operations within transportation teams, enhancing efficiency and service delivery. Effectively utilized GPS navigation systems to optimize routes, reducing transit times while ensuring patient safety and satisfaction. Maintained strict adherence to confidentiality guidelines and performance metrics, contributing to overall operational success.
Solution-focused SharePoint Consultant known for high productivity and efficient task completion. Skilled in developing customized SharePoint solutions, managing site collections, and ensuring seamless data migration and integration. Excel at problem-solving, communication, and project management, using these soft skills to lead teams successfully and meet client needs effectively.
Highly skilled SharePoint Consultant with a strong background in configuring and managing SharePoint environments. Possess deep understanding of SharePoint architecture, server topology, and application development. Recognized for ability to troubleshoot complex issues, customize sites to meet business needs, and train end-users. In previous roles, improved collaboration efficiency by optimizing SharePoint platform functionality.
Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Overview
16
16
years of professional experience
Work History
Medicaid Driver
Access Care, Modivcare, LogistiCare
02.2022 - Current
- Developed strong rapport with patients, fostering trust and loyalty to the service provided by the organization.
- Assisted patients with mobility issues, demonstrating empathy and compassion in every interaction.
- Proactively monitored fuel levels throughout shifts to avoid delays caused by running out of gas during transports.
- Assisted in the development of new processes and procedures to streamline operations within the transportation team.
- Effectively used GPS navigation systems for efficient route planning that reduced transit times for clients.
- Communicated effectively with healthcare providers, enhancing coordination for timely pickups and drop-offs of patients.
- Adapted routes in real-time based on changing traffic conditions or patient needs, maximizing efficiency without compromising care quality.
- Consistently met or exceeded performance metrics related to punctuality and trip completion rates, contributing to company success.
- Responded calmly under high-pressure situations such as medical emergencies or road accidents, prioritizing patient safety above all else.
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
- Handled challenging behavioral situations with patience and professionalism, maintaining a calm environment within the vehicle.
- Ensured vehicle cleanliness and maintenance for a comfortable and safe ride experience for patients.
- Adhered to strict confidentiality guidelines, protecting the privacy of each patient''s personal information.
- Managed multiple schedules simultaneously while remaining highly organized, ensuring smooth operations across various routes serviced daily.
- Provided exceptional customer service by addressing passenger concerns promptly and professionally.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Conducted pre-trip inspections diligently to ensure the vehicle was safe before commencing transport activities.
- Attended ongoing training sessions to stay updated on industry regulations and best practices in medical transportation.
- Maintained thorough records of all trips, ensuring accurate billing and reimbursement processes for Medicaid services.
- Navigated through traffic efficiently, reducing travel time and stress for patients attending appointments.
- Delivered passengers to destinations safely and on time.
Total Quality Logistics
Executive Computer Management Solutions
Richmond, VA
04.2021 - Current
- Based on the role of Total Quality Logistics and the context provided, here are the eight resume experience statements:
- Streamlined logistics processes by implementing quality control measures that improved operational efficiency and reduced errors.
- Led cross-functional teams in developing logistics strategies, enhancing service delivery and customer satisfaction.
- Analyzed system performance and identified areas for improvement, leading to enhanced operational efficiency and user satisfaction.
- Collaborated with cross-functional teams to implement IT solutions, streamlining processes and reducing response times for technical issues.
- Managed software upgrades and installations, ensuring minimal downtime and seamless integration with existing systems.
- Developed comprehensive documentation for IT processes, improving knowledge sharing and reducing onboarding time for new staff.
- Conducted regular system audits to identify vulnerabilities, enhancing security protocols and protecting sensitive data.
- Provided training and support to end-users on new technologies, fostering user adoption and improving overall productivity.
- Supported project management initiatives by coordinating resources and timelines, ensuring IT project deliverables were met efficiently.
- Maintained accurate inventory of IT assets and software licenses, facilitating compliance with organizational policies and reducing costs.
Executive Sales Representative
Total Quality Logistics Inc.
06.2022 - 01.2023
- Generated quality leads through strategic networking at industry events, conferences, and online platforms.
- Partnered with other departments including finance, operations and logistics on contract negotiations ensuring smooth transactions and fulfillment of client expectations.
- Designed tailored proposals for prospective clients showcasing unique features of our products/services to address their specific requirements.
- Delivered engaging product presentations at industry events and trade shows, raising brand awareness among potential clients.
- Implemented effective account management strategies resulting in increased repeat business from satisfied clients.
- Led a high-performing sales team to exceed quarterly targets consistently.
- Initiated cross-functional collaboration between departments to improve communication and deliver better results for customers.
- Consistently met or exceeded individual sales targets while contributing positively to the overall performance of the team.
- Managed complex negotiations, securing favorable terms and conditions for both parties involved.
- Improved customer satisfaction by providing consistent follow-up and addressing concerns promptly.
Sales Executive
Renault Trucks
07.2014 - 03.2017
- Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Planned and negotiated media buys, including TV, radio, print and digital. Created an official company page on Facebook to facilitate interaction with customers.
Trainning
Van Vlet XL
08.2015 - 10.2015
- Trained there for 3 months, learning from the Owner, Managers, Sales Executives on how to handle business meetings and understand the keys to selling products.
Cashier, Customer Service Representitive
AXUM Restaurant
01.2010 - 05.2011
- Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons.
Education
Bachelor of Arts - Advertisment and Public Relations
Rowan University
Glassboro, NJBachelor of Arts - Business Administration
J Sargeant Reynolds
Richmond, VABachelor of Science - Industrial Logistics
Virginia State University
Petersburg, VAHigh School Diploma -
Thomas Jefferson High School
Richmond, VASkills
- Brand development
- Graphic design
- Multi-media marketing
- Account management
- Trade shows
- Highly Dependable
- Fast Learner
- Speak 3 Laguages
- Brand recognition optimization
- Google analytics
- Patient transport
- GPS navigation
- Route optimization
- Patient mobility assistance
- IT training
- Lead generation
- Quality control
- Scheduling management
- Confidentiality adherence
- Team collaboration
- Performance metrics
- Cross-functional collaboration
- Inventory management
- System audits
- Software integration
Languages
- English
- Amharic
- Tigringia
Accomplishments
- Worked in Tigray in different sectors from agricultural to helping the police with certain issues at the time with public, rasing money to build roads small town to helping Tigray government with certain public things.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Created mining company in Tigray- worked different natural resources.
- When working at Total Quality Logistics won awards as an LAET being in the top 10% in my first year there.
Timeline
Executive Sales Representative
Total Quality Logistics Inc.
06.2022 - 01.2023
Medicaid Driver
Access Care, Modivcare, LogistiCare
02.2022 - Current
Total Quality Logistics
Executive Computer Management Solutions
04.2021 - Current
Trainning
Van Vlet XL
08.2015 - 10.2015
Sales Executive
Renault Trucks
07.2014 - 03.2017
Cashier, Customer Service Representitive
AXUM Restaurant
01.2010 - 05.2011
Bachelor of Arts - Advertisment and Public Relations
Rowan University
Bachelor of Arts - Business Administration
J Sargeant Reynolds
Bachelor of Science - Industrial Logistics
Virginia State University
High School Diploma -
Thomas Jefferson High School