Bernard Ramirez
Virginia Beach
Summary
Proven track record in enhancing delivery efficiency and customer satisfaction at UPS through expert route management and GPS operation. Skilled in customer service and heavy lifting, consistently upholding safety and professionalism. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Amazon DSP Final Mile Logistics
11.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
UPS
07.2018 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Warehouse Clerk
Earth Friendly Chemicals
03.2010 - 06.2018
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
Quick Lube Manager
Checkered Flag Honda
02.2003 - 09.2009
- Provided excellent customer service through attentive listening, clear communication, and timely resolution of issues raised by clients.
- Reduced wait times for customers with effective scheduling and resource allocation strategies.
- Maintained up-to-date knowledge of industry trends and best practices in automotive maintenance, sharing insights with the team as needed.
- Optimized staffing levels to meet fluctuating demand during peak and off-peak periods, ensuring efficient utilization of resources.
- Implemented a comprehensive training program for new hires, ensuring consistent service quality across the team.
- Increased overall revenue by upselling additional automotive services and products to clients.
Education
High School Diploma -
Tallwood High School
06.1997
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Punctual and Reliable
- Clean Driving Record
- Route Management
- Safe Driving Record
- Heavy Lifting
- Roads and highways knowledge
- GPS Operation
Contact
Virginia Beach, VA 23456
Education
Virginia Beach, VA
Languages
Spanish
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon DSP Final Mile Logistics
11.2024 - 01.2025
Delivery Driver
UPS
07.2018 - 06.2024
Warehouse Clerk
Earth Friendly Chemicals
03.2010 - 06.2018
Quick Lube Manager
Checkered Flag Honda
02.2003 - 09.2009
High School Diploma -
Tallwood High School
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