Beryl Sam
Henrico,QC
Summary
A results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and providing exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
VCU Health System
05.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Managed over 50 patient scheduling and appointments for multiple healthcare providers.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, and maintained patient documents folder.
- Handled incoming calls, addressing patient concerns promptly and professionally.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Utilize current CPT (Current Procedural Terminology) codes for procedures
- Familiarity with No Surprises Act requirements
- Strong communication and customer service skills
- Generate comprehensive cost estimates for all anticipated services
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Customer Service Representative
Kohl's
02.2022 - 03.2023
- Provided excellent customer service to resolve customer complaints on time.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Rainbow Apparel
05.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color, or style.
- Provided accurate information about products, prices, and services.
- Professionally handled customer complaints.
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Established personal connections with customers, exceeding customer service expectations
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VA01-2026
Associate of Science - General Studies
Northern Virginia Community College
Manassa, VA 12.2023
Skills
- Professional attitude
- Excellent communication skills
- Active listening
- Patience
- Problem-solving
- Computer literate
- Quick learner
- Teamwork skills
- Microsoft PowerPoint/Word/Excel/Outlook
- Attention to Detail
- Suitable time management
- Multitasking Abilities
- Bilingual
- Insurance Verification
Languages
Twi
Native or Bilingual
pidgin
Native or Bilingual
Certification
- CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
VCU Health System
05.2024 - Current
Customer Service Representative
Kohl's
02.2022 - 03.2023
Sales Associate
Rainbow Apparel
05.2021 - 12.2021
Bachelor of Science - Psychology
George Mason University
Associate of Science - General Studies
Northern Virginia Community College