Bethany Henderson
Ruther Glen
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Cowboy Jacks. Excelled in utilizing Microsoft Office to streamline operations and in mentoring staff to exceed service standards. Skilled in customer service and complex problem-solving, achieving significant improvements in efficiency and quality.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Manager
Cowboy Jacks
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Demonstrated operational knowledge of Microsoft Office programs, with emphasis on Excel functions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Updated information using admission software and Microsoft Office programs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Employed working knowledge of word processing, spreadsheets, Excel and graphics.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Prepared Excel worksheets and Word documents.
- Accomplished multiple tasks within established timeframes.
Bar Manager
Crying Tiger
09.2022 - 03.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bartender
Texas Roadhouse
12.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Bar Manager
Billikens
03.2019 - 06.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Military Police Officer
US Army
07.2007 - 08.2013
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
- Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
- Contributed to safety and security of military installations with diligent patrol routines.
- Maintained high levels of discipline within unit, leading to noticeable decrease in on-duty incidents.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Checked vehicle equipment for proper functioning prior to use.
Education
No Degree - Criminal Science
Eastern Michigan University
Ypsilanti, MI06-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Documentation and reporting
- Organizational skills
- Computer skills
- Adaptability and flexibility
- Attention to detail
Timeline
Manager
Cowboy Jacks
03.2024 - Current
Bar Manager
Crying Tiger
09.2022 - 03.2024
Bartender
Texas Roadhouse
12.2021 - 09.2022
Bartender/Bar Manager
Billikens
03.2019 - 06.2020
Military Police Officer
US Army
07.2007 - 08.2013
No Degree - Criminal Science
Eastern Michigan University
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