Betty Folsom
Lovingston,VA
Summary
Dynamic leader with a proven track record at GPM Investments, adept in operations management and talent acquisition. Excelled in boosting revenue growth, enhancing customer satisfaction, and fostering employee engagement through strategic policy execution and effective leadership. Achieved significant improvements in regulatory compliance and operational efficiency, showcasing a blend of hard and soft skills.
Overview
21
21
years of professional experience
Work History
District Manager
GPM Investments
12.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Human Resources Business Partner
GPM Investments
03.2021 - 12.2023
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated effective communication between management and staff, fostering a positive work environment.
District Manager
GPM Investments
08.2016 - 03.2021
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Store Manager/Trainer
GPM Investments
01.2004 - 08.2016
- Monitored industry trends, adjusting product offerings accordingly to maintain competitiveness in the market.
- Improved inventory management through the implementation of efficient tracking systems and regular audits.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
- Provided coaching and mentoring to employees.
Skills
- Proven Leadership Abilities
- Effective Policy Execution
- Efficient Store Management
- Talent Acquisition
- Employee Engagement Strategies
- Workplace Relationship Management
- Effective Task Delegation
- Service Excellence
- Skill Development Facilitation
- Regulatory Compliance Oversight
- Operations management
- Effective Talent Management
Timeline
District Manager
GPM Investments
12.2023 - Current
Human Resources Business Partner
GPM Investments
03.2021 - 12.2023
District Manager
GPM Investments
08.2016 - 03.2021
Store Manager/Trainer
GPM Investments
01.2004 - 08.2016
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