Betty Lynn Cole
Hayes
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
28
28
years of professional experience
Work History
Assistant
Newman Financial Services
09.2018 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Sales Associate
JCPenny
11.2011 - 11.2012
- Managed sales floor regarding customer service, safety, maintenance, cashier and sales.
- Fitted customers for dress shirts, suits and all accessories.
- Filled in as needed in other departments for the best interest of the JCPenny company.
- Assisted in locating and correctly marking down merchandise per corporate markdown request.
- Answered customer questions about products, prices, availability, product use, promotional and credit offers.
- Planned, assembled, and stocked product displays in retail stores or made recommendations to retailers regarding product displays, promotional programs and advertising.
- Ranked with the top employee of the month position, received over nine customer service awards and was recognized by corporate office for great customer service.
General Service Supervisor/Worker/Sales associate
Dillards
01.1997 - 04.2011
- Processed merchandise in the warehouse start to finish: receiving, bill of lading sign off, traffic claims, presort, opener, scanner, tagger, distribution by green bar manifest, put to dark or the put to light system, shipping, and follow up on store receiving and resolving any issues they may have.
- Loaded multiple shipping trailers for store delivery while looking for incorrect cartons, content, or theft. Filled in for the sorter operator as needed.
- Processed in Poolstock area (internet store) for online orders, special packaging, messages, and gift wrap. Part of the inventory team for warehouse, refusal, supply, trailers and stores.
- Supported AS400 mainframe system, Intermac 2415 hand held scanners, printers and network stations. Level 1 support for admin computer log on the Dillards systems, Level 2 support in changing out and repairing hardware. Made and instruct training booklets for warehouse procedures.
- Worked with buyers, freight carriers, claims, processing overrides and entering detail notes per standards set by Dillards Refusal department.
- Accounts payable via hand receipts, credit card balancing, ordering system and supply system. Accounts receivable for claims and returns.
- Provided processing areas with daily reports; assisted in researching and cleaning them up daily. Compiled information in safety, errors, theft, and housekeeping to be addressed for and by each area.
- Point of contact for 76 stores in the Division 2 Florida/Georgia region.
- Managed up to 89 people in peak seasons in five different areas of the warehouse. Coordinated associates with areas of production that required work.
- Achieved awards for the 100%, 130% and 160% clubs. Honored with employee of the month award multiple times. Recognized for the certificate of appreciation award for five and ten years of service.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA08.1993
Management Training - undefined
Dillards
Computer repair and maintenance - undefined
Dillards
Associate of Arts - General Studies
Central Texas College
On Site Fort Lee Virginia 05-2017
Skills
- Advertising
- Budgeting
- Contract management
- Fill management
- Policy analysis
- Shipping
- Receiving
- Refusal
- Traffic
- Customer service
- Problem solving
- Basic computer
- Cashier
- Accounts payable
- Accounts receivable
- Data entry
- Problem-solving
- File and record keeping
- Administrative duties
Timeline
Assistant
Newman Financial Services
09.2018 - Current
Sales Associate
JCPenny
11.2011 - 11.2012
General Service Supervisor/Worker/Sales associate
Dillards
01.1997 - 04.2011
Management Training - undefined
Dillards
Computer repair and maintenance - undefined
Dillards
High School Diploma -
Great Bridge High School
Associate of Arts - General Studies
Central Texas College
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