Beverly Mathis
Midlothian
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with providing compassionate care and assistance to patients. Utilizes strong communication skills to ensure patients' needs are met efficiently. Track record of working collaboratively with healthcare teams to deliver exceptional patient support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
JCW-Johnston Willis & Chippenham
05.2025 - Current
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
Lyft and Uber Driver
Lyft
05.2018 - Current
- I drive for Lyft and Uber through Richmond, Amelia and Chesterfield County.
- I also was accepted as a driver for a company called Door Dash which is a meal delivery service app that I drive for occasionally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Seasonal Employee
G.T. Painting
11.2023 - 04.2024
- As a contract assistant I've been tasked with some light office maintenance, navigating to sights, note keeping and letter writing Duties per job basis may include painting, taping, priming of surfaces, oversee of equipment or acting as a gopher to a team.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Customer Service Representative
Alorica
11.2023 - 04.2024
- Goldman Sachs
- Apple Card
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Customer Service Representative
Puritan Cleaners
12.2019 - 11.2023
- Data entry
- Tracking and maintaining inventory
- Responsible for cashier duties
- Garment Handling
- Key Holding
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Service Representative
Royal Executives
09.2019 - 11.2019
- Entry level business management, marketing and pitching sales to prospective clients on behalf of Verizon. Door to door sales commission based position.
- Answered general questions
- Resolved customer information and complaints
- Handled online orders and credit card transactions
- Set up client appointments
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Maintained productivity and quality standards at all times.
Office Assistant
Staff Zone
06.2019 - 08.2019
- Tasks as directed in construction office, sorting and mailing invoices, filing, scanning and data entry. Record job orders over the phone, dispatch and process construction workers, approve licenses, manage inventory and distribute paychecks.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Front Desk Hostess
Dave & Buster's
07.2018 - 06.2019
- Front desk duties are greeting and being available to assist managers and guest concerns in person and on phone. My position includes assigning sections to the wait staff and also seating the dining guests.
- Arcade sales duties include charging the guests for the game play chips using a cash register, keeping a bank and receipts or assist guests with self service at automated kiosks.
- Participated in regular team meetings where updates on policy changes were shared along with opportunities for training or personal development provided by the company.
- Contributed to team success by cross-training in various front desk roles, increasing operational flexibility during high-demand periods.
Driver/Operator
Marco's Pizza
04.2018 - 02.2019
- The delivery driver duties are to provide timely deliveries through use of a navigation app, recording orders and servicing customers over the phone and front register, and assist team members through dispatching orders and upkeep with general cleanliness of the store.
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Cashier/Sales Associate
Arby's
10.2015 - 04.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Sales Associate
Spencer's Gifts
07.2009 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Associate
Qdobas Mexican Grill and Restaurant
06.2008 - 11.2008
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Associate
Cold Stone Creamery
03.2006 - 02.2008
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Some college - Communication Design
John Tyler Community College
Richmond, VA05.2013
High school diploma - Theatre
Midlothian High School
06.2009
Skills
- Sales
- Guest Service
- Front Desk
- Order fulfillment
- Driving
- Carpentry
- Stocking
- Cash handling
- Microsoft Word
- Customer service
- Delivery Driver Experience
- Custodial Experience
- Presentation skills
- Upselling
- Load & unload
- CRM software
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Presentation Skills
- Door-to-door
- Inside sales
- Kitchen experience
- Door-to-Door Experience
- Administrative Experience
- Phone etiquette
- Appointment scheduling
- Reception
- Communication skills
- Restaurant experience
- Library Services
- Cold Calling
- Front Office
- Management
- Organizational skills
- Merchandising
- Adobe Photoshop
- Marketing
- Cash register
- English
- Sales Management
- Cashier
- Business Management
- Tax experience
- Writing Skills
- Library services
- Front desk
- Guest services
- Microsoft Excel
- Host/Hostess
- Customer Service
- Basic life support
Certification
Driver's License
Timeline
Patient Safety Attendant
JCW-Johnston Willis & Chippenham
05.2025 - Current
Seasonal Employee
G.T. Painting
11.2023 - 04.2024
Customer Service Representative
Alorica
11.2023 - 04.2024
Customer Service Representative
Puritan Cleaners
12.2019 - 11.2023
Service Representative
Royal Executives
09.2019 - 11.2019
Office Assistant
Staff Zone
06.2019 - 08.2019
Front Desk Hostess
Dave & Buster's
07.2018 - 06.2019
Lyft and Uber Driver
Lyft
05.2018 - Current
Driver/Operator
Marco's Pizza
04.2018 - 02.2019
Cashier/Sales Associate
Arby's
10.2015 - 04.2018
Sales Associate
Spencer's Gifts
07.2009 - 09.2010
Associate
Qdobas Mexican Grill and Restaurant
06.2008 - 11.2008
Associate
Cold Stone Creamery
03.2006 - 02.2008
High school diploma - Theatre
Midlothian High School
Some college - Communication Design
John Tyler Community College
Similar Profiles
Pooja PatelPooja Patel
Clinical Coordinator RN Arrhythmia Care Unit at Chippenham and Johnston Willis HospitalClinical Coordinator RN Arrhythmia Care Unit at Chippenham and Johnston Willis Hospital
Heather BishopHeather Bishop
Registered Nurse, CVICU at Chippenham And Johnston WillisRegistered Nurse, CVICU at Chippenham And Johnston Willis
EMMA BUSHEMMA BUSH
Patient Safety Attendant at HCA Johnston Willis HospitalPatient Safety Attendant at HCA Johnston Willis Hospital
Thomas ByrneThomas Byrne
Office Associate at Byrne, Warren & Childs, PLLCOffice Associate at Byrne, Warren & Childs, PLLC
Justin NiklJustin Nikl
Integration Manager at Christie Digital Systems USA Inc.Integration Manager at Christie Digital Systems USA Inc.