Beverly Ochs

• I greatly increased the incoming revenue and number of office clients.
• Interviewed and trained new team members on best practices for community management, engagement techniques and customer service.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Responsible for maintaining all client renewals.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or phone.
• Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
• Collected and maintained careful records of rental payments and payment dates.
• Communicated effectively with owner, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.

• Coordinated project timelines and deliverables to ensure alignment with client expectations.
• Ongoing communication with suppliers and customers, while tracking orders, to meet all project deadlines.
• Processed all receiving paperwork, ensuring all project materials were properly received in warehouse.
• Submitted claims when project materials arrived damaged or the wrong material was sent.
• Ran monthly job status reports. Had regular meetings with the Vice President of the company to review these reports.
• Created and emailed monthly invoices. My follow up on invoice payments recovered hundreds of thousands of dollars in revenue.
• Created and sent project specific electronic submittals and product samples.

• Managed daily operations to ensure efficient service delivery and customer satisfaction.
• Developed and implemented fitness programs tailored to individual client needs and goals.
• Conducted client consultations, individual training and small group training sessions.
• Created my own training agreements; tracked monthly income and expenses; responsible for all purchasing.
• Maintained all scheduling and collection platforms, while also handling all social media marketing.
• I quickly grew this business from a ten clients to more than 50 clients in a matter of months.

While working at L.A. Fitness in central Florida, I was promoted to Master Trainer. After relocating from Florida back to Virginia, I became one of the top performing trainers at Sport & Health in Gainesville, VA. Because of my success, I went into business for myself.

• Developed customized fitness programs tailored to individual client goals and abilities.
• Conducted thorough fitness assessments to establish baseline measurements and track progress.
• Instructed clients on proper exercise techniques to ensure safety and prevent injuries.
• Motivated clients through positive reinforcement, fostering a supportive training environment.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Designed specific workout systems for individual clients based on performance ability.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.