Bharati Dutta

Currently supporting UCCE ( Unified Contact Center Enterprise)
• Provide incident management, and comprehensive troubleshooting LAN, WAN, WLAN, Firewall and Security generated trouble tickets
• Perform installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral device. Identify diagnoses and resolve network problems
• Intermediate knowledge of F5 BiGip Load Balancing technology, LTM, Network Map, Server Pools, Traffic analysis.
• Developed documentation and training presentations Network, Security, and Firewall Teams on products supported, and outlined processes to follow working a ticket to resolution
• Responsible for reviewing, testing, and validating firewall change request
• Increase Layer 2 security by introducing 802.1x, port security, into the network infrastructure
• Knowledge of Routing protocols EIGRP/OSPF/BGP. Link state vs. Distance vector. Route summarization. Subnetting
• Intermediate knowledge of Unified Computing system (UCS Blade Server), UCS 6100 series Fiber Extension
• Troubleshoot Cisco WLAN controller 5508, LWAP AIR-CAP3602I-A-K9, Cisco Prime
• Intermediate knowledge of Fortinet Firewall.
• Work closely with Tier III Engineers, Service Managers and internal teams to ensure that all aspects of the customer's ongoing system support and administration are successful and on timely bases.
• Advise our diverse list of customers and act as their SME (Subject Matter Expert) on their environment for timely support, upgrades and infrastructure improvements including but not limited to Cisco devices/Software, F5 Load Balancer, ASA firewalls, Internal applications, Cisco UCS hardware, Windows 2003/2008, MS Active Directory 2003/2008, Microsoft Exchange 2007/2010, VMware 4.1/5.1/5.5, NetApp FAS6240A Filers,
• Currently Supported customers: Kaiser Permanente, California Prisons, Vangent, State Street, TNT

Analyzing and resolving complex production issues by debugging COBOL, JCL, CICS, and DB2 programs.
Developing, maintaining, and enhancing applications using COBOL.
Analyzing business requirements and translating them into technical solutions.
Debugging, testing, and resolving production issues.
Collaborating with cross-functional teams to understand requirements and deliver integrated solutions.
Creating and maintaining detailed technical documentation for mainframe systems.
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Mainframe analysts play a crucial role in maintaining and optimizing legacy systems that underpin critical business operations. They possess deep expertise in legacy programming languages like COBOL, JCL, and CICS, and intricate knowledge of the z/OS operating system. They act as the guardians of systems that process vast amounts of data and handle millions of transactions daily, ensuring continuous operation and adapting them to new business demands while preserving their robust functionality