Bianca Balmer Brown
Hampton
Summary
Talented team player with advanced mechanical skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Nuclear Marine Insulator
Newport News Shipbuilding
11.2019 - Current
- Strengthened communication within the team by conducting regular meetings to discuss project updates, challenges, and solutions.
- Identified potential areas for improvement during inspections of pre-existing insulation work, suggesting necessary adjustments or repairs when needed.
- Showcased commitment to ongoing professional development by pursuing relevant certifications and staying informed about industry advancements.
- Maintained a clean and organized work environment throughout the duration of each project, minimizing potential hazards or delays.
- Demonstrated expertise in multiple types of insulation materials, including fiberglass, foam, and mineral wool.
Customer Service Specialist
WPS Health Solutions
07.2017 - 11.2019
- Receive telephone, written, fax, chat, and email inquiries concerning TRICARE eligibility, benefits determination, and claims adjudication questions or billing problems
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Customer Service Representative
Health Net Federal Service
06.2015 - 07.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity
Education
No Degree - Business Management
Virginia Peninsula Community College
Hampton, VA2025
High School Diploma -
Phoebus High School
Hampton, VA06.2013
Skills
- Insulation
- Paint
- Cross Trained
- Make-Up Foreman
- Understand of SPI and CPI and how to plan work scope
- Know to prep steel and apply coats according to procedure
- Teamwork and Collaboration
Qualifications
- Nuclear Quality Control
- Article 106.1.c Contamination Worker
- Perform Work in Catch Controls
- Perform Work in Drape Controls
- Perform Work in Glovebag Controls
- Paint and Insulation Sample Taking
- Fall Protection
- Fundamentals of Marine Coating
- Subsafe/ Indoc
- Sound Dampening Tile
- Mixed Waste
References
Desmon Jackson- Nuclear Foreman: 757-636-0241
Vincent Johnson- Production Supervisor: (757) 708-6214
Justin Griffey- General Foreman: 757-532-6764
Additional Information
Secret Security Clearance
Timeline
Nuclear Marine Insulator
Newport News Shipbuilding
11.2019 - Current
Customer Service Specialist
WPS Health Solutions
07.2017 - 11.2019
Customer Service Representative
Health Net Federal Service
06.2015 - 07.2017
No Degree - Business Management
Virginia Peninsula Community College
High School Diploma -
Phoebus High School
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