Bianca Estrada
Lorton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Value City Funiture
Woodbridge
07.2025 - 01.2026
- Assisted customers in selecting furniture that meets their needs.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide informed recommendations to customers.
- Managed returns and exchanges following company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented customer interactions in the company database for future reference.
- Managed high call volumes while maintaining professionalism and courtesy.
- Conducted follow-up calls to ensure customer issues were fully resolved.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Squad Member
Mod Super Fast Pizza Holdings
Houston
09.2024 - 07.2025
- Prepared and assembled pizza ingredients for efficient service.
- Delivered exceptional customer service during busy shifts.
- Maintained cleanliness and organization in food preparation areas.
- Assisted team members in fulfilling orders quickly and accurately.
- Monitored inventory levels of supplies and ingredients regularly.
- Followed health and safety guidelines to ensure food quality standards.
- Operated kitchen equipment safely following proper protocols.
Education
William B Travis High School
Richmond, TXSkills
- Customer service
- Conflict resolution
- Point-of-sale systems
- Inventory management
- Customer relationship management
- Time management
- Problem solving
- Call center procedures
- Delivery scheduling
- Office equipment proficiency
- Multi-task management
- Adaptive team player
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Value City Funiture
07.2025 - 01.2026
Squad Member
Mod Super Fast Pizza Holdings
09.2024 - 07.2025
William B Travis High School