Bianca Woodson
Newport News
Summary
Compassionate healthcare professional experienced as Certified Nursing Assistant, Nursing Assistant, and Assistant Secretary. Skilled in patient care, customer service, appointment coordination, and record maintenance. Organized with strong communication and multitasking abilities, thriving in fast-paced environments. Committed to patient confidentiality and building positive relationships within healthcare teams.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Dialysis Technician
Fresenius Medical Care
Hampton
02.2022 - Current
- Operated dialysis machines during patient treatments, monitoring equipment functionality to ensure safe and effective care.
- Prepared patients for dialysis by establishing vascular access and ensuring comfort.
- Assisted healthcare team in assessing patient conditions and documenting treatment progress.
- Collaborated with nurses to develop individualized care plans based on patient needs.
- Educated patients about dialysis procedures, care, and lifestyle modifications for health management.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Executed daily responsibilities to maintain seamless operations and support patient care delivery.
- Structured workflow to improve service efficiency and meet care delivery goals.
- Addressed customer questions to enhance satisfaction and complaints using company software systems.
- Provided exceptional customer service via phone and email support.
Nursing Care Assistant
Commonwealth Senior Living
Hampton
03.2016 - 02.2022
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted residents in preparing for activities and social programs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Adapted communication style to meet diverse customer needs and preferences.
- Approached and engaged in conversation through use of effective interpersonal and people skills.
- Built rapport with customers to foster trust and encourage repeat business.
- Recognized by management for providing exceptional customer service.
Nursing Assistant
James River Convalescent and Rehabilitation Center
Hampton
10.2011 - 05.2016
- Maintains resident rooms and nursing unit in accordance with infection control standards.
- Documented resident care accurately and promptly to ensure compliance with healthcare standards.
- Works with the interdisciplinary team to assist in achieving planned resident goals.
- Assessed residents on nursing programs and delivered tailored services to meet individual needs.
- Complies with all established policies and procedures.
- Fostered positive customer service interactions with VHS, co-workers, residents, and visitors to enhance overall care experience.
- Executed various duties at multiple Virginia Health Services units.
Assistant Secretary
A&W Metal Works
Newport News
09.2008 - 05.2011
- Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
- Created and maintained billing files for reconditioning fees to ensure accurate financial tracking.
- Ensure payment for billings or accounts receivable is received timely and posted as well as contact customers for reconciliation of discrepancies.
- Analyze and manage customer vehicle throughput via daily report/query capabilities.
- Proactively communicated with customers to set clear expectations for reconditioning timelines, enhancing customer satisfaction. of recon fulfillment activities through proactive communications.
- Coordinated meetings and scheduled appointments for senior management.
- Facilitated communication between staff and external partners effectively.
- Managed appointment scheduling across multiple departments to optimize staff availability.
- Created and scheduled follow-up reminders for clients to ensure they attended their appointments. for clients to enhance appointment attendance rates.
- Developed standard operating procedures for appointment scheduling to streamline operations and improve workflow.
- Collaborated with management to improve overall scheduling efficiency and workflow.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
Education
Associate of Applied Science - Human And Social Services
Bryant And Stratton College
Hampton, VA06-2025
Certified Nursing Assistant - CNA
Virginia Health Services
Newport News, VA03-2013
High School Diploma -
Hampton High School
Hampton, VA06-2009
Skills
- Dialysis operation
- Patient care
- Patient support
- Infection control
- Quality control
- Compliance adherence
- Treatment records
- Healthcare records
- Data entry
- Scheduling coordination
- Task management
- Time management
- HIPAA
- Client communication
- Communication Skills
- HIPAA
Certification
- Certified Hemodialysis Technician
- Certified Nursing Assistant
- Human and Social Services
Timeline
Dialysis Technician
Fresenius Medical Care
02.2022 - Current
Nursing Care Assistant
Commonwealth Senior Living
03.2016 - 02.2022
Nursing Assistant
James River Convalescent and Rehabilitation Center
10.2011 - 05.2016
Assistant Secretary
A&W Metal Works
09.2008 - 05.2011
Associate of Applied Science - Human And Social Services
Bryant And Stratton College
Certified Nursing Assistant - CNA
Virginia Health Services
High School Diploma -
Hampton High School