Bibho Prasai
Arlington
Summary
Dynamic sales professional with a proven track record at Verizon Wireless, excelling in customer engagement and achieving sales goals. Skilled in technical troubleshooting and inventory management, I foster strong relationships and drive team collaboration to enhance store performance. Committed to delivering exceptional service and maximizing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Verizon Wireless
Arlington
08.2020 - 09.2024
- Delivered personalized customer service by identifying customer needs and recommending wireless products, services, and plans.
- Consistently achieved and exceeded sales targets through proactive engagement and product expertise.
- Provided technical assistance for device setup and troubleshooting to ensure customer satisfaction.
- Maintained an organized store environment and supported inventory management tasks.
- Collaborated effectively with team members to drive store performance and streamline operations.
- Assisted customers with product selection and service inquiries.
- Educated customers on Verizon Wireless plans and promotions.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to attract customer attention.
- Collaborated with team members to meet daily sales goals.
- Handled customer complaints effectively, ensuring satisfaction and retention.
- Greeted customers and provided exceptional customer service.
Retail Associate
CVS Health
Arlington
01.2018 - 01.2020
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Supported promotional campaigns and implemented store policies to maintain company standards.
- Assisted customers with purchases, returns, and inquiries to deliver a positive shopping experience.
- Built strong rapport with customers and coworkers to foster a welcoming and productive work environment.
- Managed inventory levels and restocked shelves efficiently.
- Operated cash register and processed transactions accurately.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Education
High School -
Yorktown High School
Arlington, VASkills
- Customer Relationship Management and Communication
- Time Management and Multitasking
- Inventory Management and Organization
- Front Desk Operations and Reception
- Technical Troubleshooting and Problem-Solving
- Team Collaboration and Interpersonal Skills
- Product knowledge
- Point-of-sale operation
- Inventory management
- Technical troubleshooting
- Sales strategy
- Customer relationship management
- Team collaboration
- Problem solving
- Customer engagement
- Sales goals attainment
- Goal oriented
- Excellent communication skills
- Upselling and cross selling
Timeline
Sales Associate
Verizon Wireless
08.2020 - 09.2024
Retail Associate
CVS Health
01.2018 - 01.2020
High School -
Yorktown High School