Bilal Law
Suffolk
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
Nexcom, Navy Gateway Inns and Suites
07.2024 - 12.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Resolved guest inquiries and complaints efficiently, ensuring timely follow-up and resolution.
- Managed front desk operations, including check-in/check-out processes and room assignments.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
City Carrier Assistant
United States Postal Service, USPS
12.2023 - 03.2024
- Delivered mail and packages efficiently across designated routes.
- Ensured accurate documentation of deliveries and pick-ups.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
INSTRUCTOR
United States Navy
10.2014 - 05.2022
- Provided feedback to students to enhance academic growth.
- Completed summative evaluations, highlighting student strengths and needs.
- Remained accessible to students outside classroom, providing ample time for counseling.
- Built trust and rapport with students by establishing clear boundaries and lines of communication.
- Submitted curriculum evaluation to improve program services.
- Conferred with supervisor to discuss program goals and course objectives.
SUPERVISOR
United States Navy
01.2008 - 05.2022
- Coordinated employee schedules according to availability and approved shift changes.
- Coordinated training programs, enhancing skill development and operational readiness among personnel.
- Notified employees of policy and procedure changes to promote overall compliance.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Delegated tasks to team members according to individual strengths.
- Conducted regular evaluations of team performance, providing constructive feedback to drive continuous improvement.
HOSPITAL CORPSMAN
Fort Sam Houston, TX
06.2004 - 05.2022
- Assessed nature and extent of illness and injury to establish and prioritize medical procedures
- Administered first aid treatment and life support care to sick and injured persons in prehospital settings.
- Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge
- Performed general maintenance and repair to clinic equipment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
DENTAL ASSISTANT
United States Navy
06.2004 - 05.2022
- Provided impressions and X-rays in support of patient evaluation and diagnostic care.
- Managed sterilization of instruments, adhering to safety and infection control protocols.
- Educated patients on proper oral care habits and disease prevention.
- Disposed of hazardous waste in accordance with clinic protocols.
- Charted patient data and treatment in electronic health records system.
- Attended continuing education courses to learn new and emerging industry techniques.
- Liaised between patients and dentist to explain and support treatment plan.
- Followed stringent security protocols to maintain patient confidentiality information.
- Made patient reminder calls and followed up on missed appointments.
CLINIC SUPERVISOR
United States Navy
01.2014 - 12.2018
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel
- Developed instructional materials and conducted in-service and community-based educational programs.
- Developed and implemented organizational policies and procedures for facility and medical unit.
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures and establishing rates for services
- Established work schedules and assignments for staff, accorded to workload, space and equipment availability.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
- Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs
- Developed departmental objectives, budgets, policies, procedures and strategies.
SUPPLY SPECIALIST
United States Navy
01.2014 - 12.2018
- Prepared work orders, bills of lading and shipping orders to route materials.
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy.
- Requisitioned and stored shipping materials and supplies to maintain inventory.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Developed departmental objectives, budgets, policies, procedures and strategies.
Education
High School Diploma -
Wenonah High School
Birmingham, AL05-2002
CERTIFICATION - PUBLIC SAFETY
Embry-Riddle Aeronautical University
Daytona Beach, FL01.2008
Skills
- Emergency Treatment Procedures
- Technical Proficiency
- Priority Management
- Business Processes And Procedures
- Leadership
- Curriculum Planning And Implementation
- Strategy Implementation
- Critical Thinking
- Materials Requisition
- Customer service
- Guest accommodations
- Financial transactions
- Data entry proficiency
Timeline
Guest Service Representative
Nexcom, Navy Gateway Inns and Suites
07.2024 - 12.2025
City Carrier Assistant
United States Postal Service, USPS
12.2023 - 03.2024
INSTRUCTOR
United States Navy
10.2014 - 05.2022
CLINIC SUPERVISOR
United States Navy
01.2014 - 12.2018
SUPPLY SPECIALIST
United States Navy
01.2014 - 12.2018
SUPERVISOR
United States Navy
01.2008 - 05.2022
HOSPITAL CORPSMAN
Fort Sam Houston, TX
06.2004 - 05.2022
DENTAL ASSISTANT
United States Navy
06.2004 - 05.2022
CERTIFICATION - PUBLIC SAFETY
Embry-Riddle Aeronautical University
High School Diploma -
Wenonah High School