Bill Altman
Fredericksburg
Summary
Dynamic Owner/Operator at White Supply and Glass with 25 years of experience in driving profitability through effective vendor negotiations and conflict resolution. A values-driven motivator, I excel in team development and integrating daily operations with long-term vision, fostering strong customer relationships while maintaining operational excellence.
Overview
26
26
years of professional experience
Work History
Owner/Operator
White Supply and Glass
01.2000 - 07.2025
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional business image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed project specific safety programs for my employees
- Developed and conducted annual performance and wage reviews for my employees
- Executed conflict resolution with employees and clients on a daily basis
- Negotiated supplier material pricing an availability
- Motivated my employees thru personal work ethic and praise
- Was the energy, spirit and lifeblood of a small business for the last 25 years.
Education
Bachelor of Arts - Psychology
Hampden Sydney College
Farmville, VA05-1992
Skills
Effective communication
Conflict resolution
Vendor negotiation skills
Calm demeanor under pressure
Integration of daily operations with long-term vision
Values-driven motivator
Flexible problem-solving
Team development
Timeline
Owner/Operator
White Supply and Glass
01.2000 - 07.2025
Bachelor of Arts - Psychology
Hampden Sydney College