Bill Lentz

• Expanded professional network through active participation in industry conferences, seminars, and networking events.
• Maintained compliance with state regulations and industry standards through continuing education courses and certifications.
• Contributed to company growth by identifying new markets for expansion through extensive market research.
• Fostered strong relationships with local government officials, ensuring access to up-to-date zoning information for accurate assessments.
• Improved accuracy of final report figures by conducting meticulous field inspections of subject properties.
• Enhanced client satisfaction by providing accurate and timely appraisal reports on various properties.
• Provided quality assurance checks on completed appraisals before submission, ensuring the highest level of accuracy and professionalism in all reports.
• Strengthened client relationships by addressing any concerns or discrepancies that arose during the appraisal process, providing timely resolutions to maintain trust and satisfaction.
• Supported fellow professionals by offering mentorship opportunities, sharing knowledge about best practices in the industry, and collaborating on challenging projects when necessary.
• Optimized workflow processes within the office environment, resulting in better time management and improved productivity levels among colleagues.
• Educated clients on the appraisal process, addressing any concerns or questions they had along the way.
• Adapted quickly to changing market conditions, updating valuation methodologies and strategies as needed to remain current with industry standards and best practices.
• Negotiated fair settlements between clients and insurance companies based on comprehensive property damage appraisals following natural disasters or accidents.
• Conducted thorough research on comparable properties to provide accurate assessments of current market values.
• Maintained high work volume and tight deadlines.
• Produced reports with detailed valuations.
• Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.

Established Property Damage Appraiser franchise, driving rapid growth in claims volume.

• Increased average monthly claim processing from six to 300 during peak periods.
• Implemented operational strategies to enhance claims management and service delivery.
• Supervised all business functions, including fee collection and oversight of five appraisers.
• Utilized CCC One, Mitchell Cloud Estimating, AdjustRite, and Exactomate for efficiency.
• Demonstrated capability to work independently while fostering teamwork.
• Adapted quickly to new situations, showcasing strong learning ability.
• Exhibited self-motivation and a robust sense of personal responsibility.